If you plan on shopping at Glendale Infiniti Inc in Glendale CA be
sure to read the reviews. If you have already shopped at Glendale Infiniti Inc
please take a moment and write a car dealer review and let others know what to expect,
Good or Bad.
Do not have your vehicle serviced here. Management of the service department is incompetent. I took my vehicle in for a small repair in August 2008 (replace a broken tire pressure monitor sensor) and from there, they damaged my tire and had to replace it, damaged the rim and still have not replaced it after two attempted repairs. Then, during the second attempt to repair the vehicle someone took my car off the lot – against my knowledge – for 4 miles and crashed it. Then, after I told them not to touch my car anymore that I’d get it fixed at a body shop of my choice, not theirs, they asked me to wait a day until the service manager came back to work so he could manage it. Big mistake. During this day they went behind my back and sent the car to their body shop, which further damaged the vehicle in new places. I had to get my insurance to go after them and had to inform their body shop to stop work because after I told Glendale Infiniti to do so, they didn’t. The work was half done by the time I verified what body shop they used – and very poorly according to my new body shop. Instead of replacing the damaged roof, they were using a filler. They did wet sanding that soiled my canopy inside and it is so soiled and smelly it now has to be replaced too. And there is more than just this damage. As you can imagine, this is now a big mess that I will have to resolve through other means. One thing for sure, this is not the way you treat a customer when you mess up – especially one that has bought two Infinitis, the latest from them, and had taken my car for routine service to them for 5+ years. The first mess up they did during these services and it turns into this. Stay away from this dealership because you cannot rely on them to fix things. Furthermore, I had found out after the fact that they actually subcontracted the replacement of the tire pressure monitor sensor to Discount Tires and it was they who damaged it. Why would an Infiniti dealership send one of their cars to Discount Tires to do a repair? This entire experience has only been about doing what is in their best (cheapest way to do it) interest rather than ensuring I was being taken care of. If you mess up, you take responsibility as a business and fix it for the customer how they want, not the cheapest and most unreliable way. Replacing a $150 tire pressure monitor sensor has now turned into another matter resulting in losses of thousands of dollars.
Post Thanked
0
times Post Booed
0
times
Other Useful Searches for Glendale CA
Glendale Infiniti Inc is a dealer in Glendale, CA. Glendale Infiniti Inc offers Infiniti. Please feel free to Rate and Review the Glendale Infiniti Inc Dealership so other Car Buyers can know what dealerships in the Glendale, CA area are great and which ones are just so-so. You can also use the Map below to locate other Glendale Car Dealerships quickly and easily!
Glendale Infiniti Inc
Damaged Vehicle Several Times - Uncooperative Now
