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Classic Runaround & complete disregard for custome
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2009
Make of your vehicle
Sonata
Name of Your Service Technician?
Brian Locke
Review Ratings Score
Problem Fixed
0
Greeting
3
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.43
I purchased a pre owned 2009 Sonata. After I got the car home I noticed cracks in the front grille. I was promised a repair & was told by the salesman that the problem would be fixed, but would take a couple of weeks to get the parts in the house. After several weeks of not hearing from the dealership with regards to the grille repair I called & was told that the parts are still on order. After several more weeks I stopped into the dealer & talked to the salesperson & was told that one part was in & that they were waiting for the other part. After a couple more weeks of waiting I was told that the part had come in, but was the wrong color & they would have to order another part & it should be in house in about a week. That was three weeks ago & after E-mails to the internet sales Mgr. & phone calls to the Service Mgr. & the salseman I was promised that the problem would be taken care of. At this moment I am waiting for a call from the salseman who promised he would get back with me in five minutes. That was about three hours ago. Even if this problem ever gets fixed I will never do business with this dealership again nor will I recomend it.
My husband left with a car, after using his as a trade-in. When he left, the salesperson did not give him his VA tag back. A few days later, the dealership started saying they needed more paperwork, money, etc...and that the deal was not finalized and that they had given my husband the car without having a financer! After weighing options, we decided to keep our SUV and return the Hyundai. Upon picking up our SUV, the tags were missing and the dealership claimed they did not have them. Upon arriving home, we noticed the registration was missing, too! Because the dealership could not find my husband's tags, they gave my husband a dealer tag to use.
A week went by and still no tags or registration. The dealership tried offering many different deals to get my husband to buy the car, including taking and additional $200 off of his monthly payment. We still opted to keep the SUV. After a little over a week of not having his tags back, Jose sent me (WIFE) a nasty text message to MY phone (not my husband) saying he would file a stolen dealer tag report if we did not return the tag today.
I called, spoke with a "sales manager" who told me he would just issue a temp registration and tag for my husband if they could not find his. So, my husband went there. While inside talking to a chubby/fat "sales manager" (who my husband said was really nasty to him), someone went to the SUV and removed the dealer tag without telling my husband. Then, they told him they could not issue a temp tag or registration for the car. Basically, they said "we lied to you, lost your tag, regsitration, and your car is no longer street legal - too bad."
There is now a filed police report (against Coastal Hyundai), for theft, and a call into the customer relations manager. No results, yet, but even if they get a temp registration and tag, I WOULD NOT DO BUSINESS WITH COASTAL HYUNDAI - or attempt to - based on my husband's misfortune with them.
Bad and unethical business practices, as far as I'm concerned.
Post Thanked
0
times Post Booed
0
times
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Coastal Hyundai is a dealer in Melbourne, FL. Coastal Hyundai offers Hyundai and Mitsubishi. Please feel free to Rate and Review the Coastal Hyundai Dealership so other Car Buyers can know what dealerships in the Melbourne, FL area are great and which ones are just so-so. You can also use the Map below to locate other Melbourne Car Dealerships quickly and easily!
Coastal Hyundai
Classic Runaround & complete disregard for custome
Unethical Sales/Business Practices! Watch out!