Norm Reeves Honda Cerritos – New and Used Car Dealer serving Los Angeles, Orange and Riverside Counties
Welcome to Norm Reeves Honda Cerritos, here you can shop for new Hondas or used cars at our Anaheim, Orange County dealership serving the Los Angeles, Anaheim area. Come visit us to test drive a Honda, speak to one of ourcertified Honda experts, or discuss auto financing options. You can also reach us via phone at (888) 497-4433. Norm Reeves Honda Cerritos always has a wide selection quality autos from Honda for the Orange County, Los Angeles, and Anaheim area. Our wide selection of new and used Hondas ensures that we have a vehicle for everyone, no matter what it is you're looking for.
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Norm Reeves offers a good price, but their service is sloppy and inefficient.
Timeliness: Terrible. I negotiated a price online, and had the color picked out before walking onto the lot. It still took OVER FOUR HOURS to get my car. This is 4 hours from the time that I talk with the Internet salesman that I negotiated the price with, until the time that I drove off the lot. And the only reason it took 4 hours is because I talk the GM there that if I didn’t see someone to pay for my car in the next 10 minutes, that I was going to the Honda dealership in Culver City.
Quality: Brand new Honda Odyssey. DVD screen does not work. I’m typing this review at another Honda dealership so they can look at the DVD screen. Did I mention the Odyssey was brand new? As in 2 days brand new? I called Norm Reeves, and they asked me if I had put the DVD in the CD slot. Really? That’s what you think is causing the problem? Give me a break. Shouldn’t they have checked the DVD player during the FOUR HOURS that I waited?
Honesty: This is minor, b/c I’m not sure if there was a genunine misunderstanding or if they did a bait and switch, but the morning that I was going to come in, I called to confirm that they had a 2010 Honda Odyssey, configured as we’d negotiated through the internet. I asked 2 questions, “So my price is $32,568? And I get 0% financing for up to $10,000?” The answer to both on the phone was “Yes.” The answer at the dealership was “No, you either get the low price or the 0% financing.” I asked what changed from that morning, and was told that was always their policy. I believe that is their policy, but I also believe that the person I spoke with on the phone deliberately lied to me about the policy to get me on the lot.
Overall, an experience that made me blow my top a couple of times – especially when the DVD player didn’t work, and their response was “Our best guess is that you’re putting the DVD in the wrong slot.”