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With my check engine light is on, Im so bothered that I decided to bring it to HONDA-Dublin to make sure that my car will be treated VERY WELL with the dealership.1st visit they told me that they will diagnose it for $127.oo that can be credited back if I will have the repair w/ them. They ordered the part and I have to be back another day. the part came, they called me then I went back for the the part replacement,,,they said it did not work so I need to have another parts to be ordered cause the 1st part($310) did not solved the problem. I went back for another day for the second part ordered and replaced again....surprisingly the 2ND part did not work again (they did not charged me for this parts and repair-worth $387) but they said 3RD part need to be ordered AGAIN for $380+worth and they said the 3rd part is just a host that need to be replaced. Can you imagined the time I wasted(3 days plus 1 day more later) and the hassle it brought me. I have to walk extra miles to the BART Station and take the BUS and friends to drop me. ........a lot of time,money,energy and trust ruined since I expected too much from them as expert of their own car , modern equipment and skilled workers. VERY VERY VERY DISAPPOINTED ;(.
My experience has left me negatively ambitious enough to leave reviews on multiple websites so here is mine.
Based on other reviews on numerous websites, it seems that Dublin Honda, has quite the bad rap sheet. One happy customer review on many websites are consistently topped by two negative. From my experience it is possible to sell lots of cars and be completely honest while doing so. Unfortunately, this team doesn't choose to. Coming from an ex-car salesman, many dealerships will not quote you a price over the phone, but the few that do are usually the dealers willing to negotiate lower than the rest. Dublin Honda thrives by strong arming customer into lengthy sales deals (5 hours!!!!) using pressure exhaustion and technique to eventually break you down. Dublin Honda Sales Managers and Finance perform what is known as a SLAM. Adjusting paperwork to benefit the dealer although inconsistent w/ previous agreements. Customers are usually exhausted from the 5 hour process, and neglect reading the adjusted lines. Usually APR % or Term Length. Crazy!!! Usually, an E5 in the Air Force would get great treatment at a Honda dealer, but not here. Honda is a great brand; unfortunately they don't have much control of who sells their cars. Last year I purchased a new car. It took 30 minutes on the phone w/ the fleet/internet dept, then 1 hour at the dealer. And, Yes, I got way under invoice on my car. Great deal!!! The Finance guy tried to SLAM me, but I caught it and pointed out his "accidental" mistake. Do yourself a favor, call fleet/internet departments before you spend 5 hours at a dealer. If you choose to give Dublin Honda a chance at your business, reasonably demand what you are looking for! After all it is YOUR money.
FYI below is the sales team I had worked w/
Jim Bailey – The unreachable, and maybe unrespected GM.
Steve Badel – surprised he actually works in sales, with his condescending, unfriendly attitude. Probably due to the fact that I only met him post purchase.
Mark Burda – decent salesman, but probably one of the pushiest. He made me feel unreasonable the entire time, although I thought I was being unreasonable.
Chris – Great conversation!!!! Tremendously nice guy, smiling as he SLAMed.
Let's put it this way, I walked out very unsatisfied. Do not deal with car Salesman MARK BURDA. I was told he is one of the best car salesmen.... why? Because he is overly aggressive, he will tell you what you want to hear and he WILL NOT let you walk away. I repeat he WILL NOT let you walk away. If you get passed negotiating the price and payments, make sure you DO NOT deal with the Finance Rep, CHRIS. He will then say one thing and put something different on your contract, being sneaky about making changes to your bottom-line wishes and what you originally agreed upon. Lastly, STEVE the Sales Manager is a very calm guy because he tunes you while talking to him. He will believe his teams' word versus yours.
Bottom line, save yourself some time and choose another Honda Dealership with some integrity.
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Dublin Honda Automobiles-Sales is a dealer in Dublin, CA. Dublin Honda Automobiles-Sales offers Honda. Please feel free to Rate and Review the Dublin Honda Automobiles-Sales Dealership so other Car Buyers can know what dealerships in the Dublin, CA area are great and which ones are just so-so. You can also use the Map below to locate other Dublin Car Dealerships quickly and easily!
Dublin Honda Automobiles-Sales
check engine light ON
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