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Visited dealership last Saturday. Met with Tim first and told him what I was looking for. Nothing in stock, but something coming in within a week. Told him I needed to work on my wife a little more before I signed anything. We agreed on which vehicle we would work on ($45,500 list price). Sheet comes back with a $48,600 version with price way too high. Decide I will leave then. Of course, he would like to talk with his Sales Manager first. Duncan comes over to office, introduces himself, and asks where we need to be. Terms are made clear - under $600 a month for 60 months. He comes back 10 minutes later and says "No problem, we can do it for $598 a month." I ask about terms , and of course he is giving me 72 months. Leaves, comes back 10 minutes later and says "we can get it to $629 a month for 60 months". I figure it's legit, tell him I will talk to my wife again, and I will call Tim on Monday. Call Tim on Monday, and am told they have sold the car already. They have another one coming in in a different color, would I be interested. Initially, no I am not, but think about it and call Tim back and ask for a breakdown of the financial deal. Get a response of $639.84 a month for 63 months. Doesn't seem like alot until you do the math and realize that there is an addition $2500+ in total payments. When I ask the increase, I am told that this vehicle is $500 more and they have to have it delivered. The destination charge of over $800 is still kept in the price. Breakdown also showed trade value well below researched values. Have requested a call from the General Manager, but have not received on yet (24 hours later). Would strongly suggest going elsewhere, as I have never had this type of issue with any Ford dealers (6 different dealers in 6 different cities).
1) They will throw in a BS charge when you purchase your car
2) Got smudges on my headliner at delivery
3) Had to come back over 3 times to clean headliner (still looked like crap)
4) Got paint overspray from trying to fix smudges on headlier on passenger headrest, armrest, grab handle and rear of passenger seat.
5) Took car for service and issue wasn't even fixed! (They had my car for over 5 days)
6) Customer service sucks. Right when you pull up, the porters look like you then continue their business. Service advisors act like you are bothering them!
I took it to sewell and they did the following:
1) Immediately greeted me
2) Had my car for 1 day
3) Fixed my issue
4) Called me up a few days later to ask how my service went!!!!
I came in here to buy a car and was treated like dirt. All the salesman were standing around and no one would help me. When it was time to look at a car they showed me all the junk cars and insinuated that I couldn't afford a new car and my credit was not good enough and I should not try to negotiated for a better rate.
These guys are terrible and I would never buy from them. Avoid this dealership.
This is the worst dealership ever. Not only were they ignorant and incompetent, they were rude and condescending while trying to negotiate a deal. I would not recommend this dealership to anyone. I came in and asked about a particular car. They told me 30k. I asked "really?" And then he said he couldn't go lower. Then I showed them the online ad which was at 26.9K. Then he felt like he got caught red handed and went to get another salesman. And when I complained about a couple of dents in the car and asked them to take a few dollars off, they just scoffed. Rude and incompetent! Complete jerks!
Post Thanked
0
times Post Booed
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My E46 M3 totaled, so I got a G37 Sport from Crest
My E46 M3 totaled, so I got a G37 Sport from Crest
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Caleb
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
3
Treated
5
Overall Score
4.75
My E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle.
I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I'm glad I did. Don't always believe everything you read online, verify it for yourself.
I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something he didn't know, instead of making up some BS he researched it for me to get the right answer.
The sales process was pleasant without the typical high-pressure nonsense or sleazy tactics, but car dealers are car dealers... I spent a half our or so doing the back-and-forth game with the sales manager to get a final price, but I never felt like I was being pressured into a deal I didn't want or lied to in any way. Just do your research beforehand, start low, and give a little when they give a little and you should be able to arrive at good price - Crest will definitely 'deal'.
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times Post Booed
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Crest Infiniti is a dealer in Plano, TX. Crest Infiniti offers Infiniti and Isuzu. Please feel free to Rate and Review the Crest Infiniti Dealership so other Car Buyers can know what dealerships in the Plano, TX area are great and which ones are just so-so. You can also use the Map below to locate other Plano Car Dealerships quickly and easily!
Crest Infiniti
Questionable Tactics in Sales Process
CREST INFINITI = BAD SERVICE