Clay Nissan
Clay Nissan Reviews | Clay Nissan Reviews on Car Dealer Check |
|
|
 |
 |
| Poor communication, terrible sales experience |
|
May 30, 2008, 9:01 pm
|
|||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||
  
Poor communication, terrible sales experience
My girlfriend and I recently leased a car from Clay Nissan in Norwood. I have one good thing to say about them: we selected a particularly rare car/package and they managed to find exactly what we wanted. I know that it took a fair amount of effort for them to find this car. Otherwise the experience was abysmal. First I will introduce the players. Enthusiastic Sales Guy (ESG) was personable and seemingly of decent character. I even liked the guy at the outset, which I suppose makes him a decent car salesman. He turned out to be incredibly flaky, however, and very unresponsive to our well-articulated frustration. Super-Slick Sales Manager (SSSM) was shady from the start. While ESG smiled and tried to be our pal, SSSM was the all-business guy who speaks too loudly and makes the deals. His speech and mannerisms made for a hilarious, disturbingly-stereotypical example of a slimy car salesman. FRUSTRATING INTERACTION #1 After several days of waiting SSSM calls me and lets me know that they found our car and that we will be able to pick it up that night at around 8:00 or 8:30. Naturally we roll in at about 8:15. Upon arrival SSSM is clearly avoidant, going to almost comical lengths to keep from making eye contact with either one of us. Already we sense trouble. After about ten minutes we finally see ESG, who tells us that A) our car is still not there, and B) we won't be able to get it until the next day. He explained that we are leasing and so they need time to secure plates, verify insurance, etc. Additionally, we were misinformed earlier because SSSM did not realize that we were leasing. No apology was offered for this internal miscommunication; the entire time we are treated as though we should have already known this fact. SSSM is still walking well wide of us. FRUSTRATING INTERACTION #2 We continue into the leasing-paperwork office to finish signing the forms, etc. We notice that the agreed-upon value of the vehicle recorded on the form is actually $1,250 higher than the value we agreed upon during negotiations. ESG has no response for a while and has to get SSSM to back him up. When they return they eventually decide that the value was adjusted once we decided to lease. Apparently they miss out on a particular dealer incentive (worth $1,250) when the car is leased (instead of bought). When I asked why this fact wasn't communicated, SSSM chimed in with: "You know what it is? We just do this so often that we don't even think about these sorts of details." What the hell does that mean? Their communication sucks because they've had too much practice? We are well into the realm of unprofessionalism at this point. Still the monthly and down payments stay as initially indicated so we decide to stay in the game. The nice financing lady, upon seeing what we've been dealing with, actually feels bad for us. FRUSTRATING INTERACTION #3 They actually promised to deliver the car the next day. ESG even stated that he would drive it to my girlfriend's office in Jamaica Plain, though we only needed it delivered to our place just three minutes away from the dealership. SSSM said that it would be all set by 10:00am. Fast forward to the next day and sure enough there's still no car come 2:00pm. I have to call throughout the day to urge them on. Finally the car is ready toward the end of the day, but ESG bails on his promise to deliver the car. Again, we live three minutes away from the damn dealership, and yesterday all-smiles ESG was offering to take the car all the way to JP. I make two more phone calls and finally the car is delivered at around 6:30pm. And of course they put a dealer-endorsement plate frame on it after I specifically requested that they leave it off. Awesome. In closing we were treated well until we signed a paper and made a down payment. From that point on we were consistently disrespected. All of our concerns and complaints were glossed over and disregarded. They have lost my future business and I will make a point to steer any car-shopping friends well away from Clay Nissan. I've bought several cars and this was BY FAR the worst car dealership experience of my life.    
 Post Thanked 0 times  Post Booed 0 times |
|||||||||||||||||||||||||||||||||||||||||
