Comments on: Great Lakes Hyundai http://www.cardealercheck.com/dealer/27222.html?utm_source=rss&utm_medium=rss&utm_campaign=27222 Tue, 21 May 2013 22:27:07 +0000 hourly 1 By: Julia http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-43040 Julia Tue, 11 Dec 2012 18:46:06 +0000 http://dwhat.com/dealer/27222.html#comment-43040 I had an easy experience buying a gently used 2009 Honda. The car was put through service for a used car inspection and the only thing needing done was new brakes. They replaced all the brakes, did an oil change, full detailing, and even removed a scratch on the front bumper at no charge. The price was excellent, the value I got for my trade was excellent, and I have had zero problems with service or my car for that matter (I've had it one year now). I continue to go back for my service with them, even if some competitors are less expensive. The only negative thing I have to say is that the appointment to sign the paperwork took a little longer than I would have liked. I had an easy experience buying a gently used 2009 Honda. The car was put through service for a used car inspection and the only thing needing done was new brakes. They replaced all the brakes, did an oil change, full detailing, and even removed a scratch on the front bumper at no charge. The price was excellent, the value I got for my trade was excellent, and I have had zero problems with service or my car for that matter (I’ve had it one year now). I continue to go back for my service with them, even if some competitors are less expensive. The only negative thing I have to say is that the appointment to sign the paperwork took a little longer than I would have liked.

]]> By: Scott Howe http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-43038 Scott Howe Tue, 11 Dec 2012 17:40:52 +0000 http://dwhat.com/dealer/27222.html#comment-43038 If you take it seriously then YOU need to fire those employees in service and sales that are making YOU look bad. Complaints are valid and would not be posted otherwise. Customers don't simply pick out a business and slam it for no reason. You need to wake up, there is obviously a problem and you are part of it. Great Lakes Hyundai has slipped over the past years. I have purchased 5, yes 5 cars from you during the past 7 years and will not do so again due to poor service in the garage, lies by sales and service, missed appointments due to service personnel messing up, and waiting hours for a simple oil change. I especially like how you don't sent out surveys to people when your service or sales people screw up. Covering up by not sending surveys is just going to get you in a bind and sued someday when you try and cover up the wrong thing. Don't try and rebut this message because any thing you say contrary to it is a lie and you know it. Sincerely, a valued but now lost customer. If you take it seriously then YOU need to fire those employees in service and sales that are making YOU look bad. Complaints are valid and would not be posted otherwise. Customers don’t simply pick out a business and slam it for no reason. You need to wake up, there is obviously a problem and you are part of it. Great Lakes Hyundai has slipped over the past years. I have purchased 5, yes 5 cars from you during the past 7 years and will not do so again due to poor service in the garage, lies by sales and service, missed appointments due to service personnel messing up, and waiting hours for a simple oil change. I especially like how you don’t sent out surveys to people when your service or sales people screw up. Covering up by not sending surveys is just going to get you in a bind and sued someday when you try and cover up the wrong thing. Don’t try and rebut this message because any thing you say contrary to it is a lie and you know it. Sincerely, a valued but now lost customer.

]]> By: bob reed http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-41800 bob reed Mon, 10 Sep 2012 00:31:40 +0000 http://dwhat.com/dealer/27222.html#comment-41800 Terrible customer service and even worse service dept.Purchased 2013 Sonata GLS and car was lemon from the get.Car had bad engine vibration verified by Service tech after 2nd visit. they claime to have an engineer to slove issue and after total of 7 days in shop was told its probably normal but just live with it.$22000 car with 1750 miles and i was told to live with it. They use scare tactics to stop you from complaining and tell you that you singed the agreement to accept whatever decision Great LAkes comes to and have no recourse other than get a lawyer and sue Hyundai.Nice.The salespeople even talked how she would slip in a oil change cost into car price and he would think it was on the house.That describes the mentality perfectly at Great Lakes Hyundai.Buyer Beware Terrible customer service and even worse service dept.Purchased 2013 Sonata GLS and car was lemon from the get.Car had bad engine vibration verified by Service tech after 2nd visit. they claime to have an engineer to slove issue and after total of 7 days in shop was told its probably normal but just live with it.$22000 car with 1750 miles and i was told to live with it. They use scare tactics to stop you from complaining and tell you that you singed the agreement to accept whatever decision Great LAkes comes to and have no recourse other than get a lawyer and sue Hyundai.Nice.The salespeople even talked how she would slip in a oil change cost into car price and he would think it was on the house.That describes the mentality perfectly at Great Lakes Hyundai.Buyer Beware

]]> By: Linda http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-41254 Linda Fri, 10 Aug 2012 12:04:16 +0000 http://dwhat.com/dealer/27222.html#comment-41254 Bad experience from the moment I drove in. No salesperson available...very disorganized. Meet with Rob finally....typical car sales experience...all about them. Been in contract few times no response back...have to call them...wth? I would drive out of my way to go to another dealership....customer experience is horrible. If they are like this before what will they be like after? By the sounds of the other reviews....not good. I'm done with them, they need to learn some customer service skills and put them to use. Obviously their reputation needs some repairing! Bad experience from the moment I drove in. No salesperson available…very disorganized. Meet with Rob finally….typical car sales experience…all about them. Been in contract few times no response back…have to call them…wth? I would drive out of my way to go to another dealership….customer experience is horrible. If they are like this before what will they be like after? By the sounds of the other reviews….not good. I’m done with them, they need to learn some customer service skills and put them to use. Obviously their reputation needs some repairing!

]]> By: John http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-40255 John Wed, 27 Jun 2012 19:05:52 +0000 http://dwhat.com/dealer/27222.html#comment-40255 Thank you for taking the time to write this review on-line, but please realize that we take these very seriously as they impact out public perception. I realize that this is a joke but other people who read it may not. Thank you for lightening our day! John Fields Internet manager Great Lakes Hyundai Thank you for taking the time to write this review on-line, but please realize that we take these very seriously as they impact out public perception. I realize that this is a joke but other people who read it may not. Thank you for lightening our day!

John Fields
Internet manager
Great Lakes Hyundai

]]> By: Kevin B. http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-39280 Kevin B. Tue, 15 May 2012 23:03:19 +0000 http://dwhat.com/dealer/27222.html#comment-39280 I thought Scott was my friend as I lived next to him growing up so I thought it was wise to buy a car from him.What a mistake that was. This car he sold me is a rolling septic tank. I even sealed the deal with some of my best hemp. This guy sells crap at a tremendously high price. I didn't get but five miles down the road and the front tires fell off. I put them back on went a little further and both bumpers fell off. When I finally got home and called scott, he told me to bring it over in a couple of days and he would glue them back on.He said he couldn't do it right now as it would harsh his buzz.I then took it to my mechanic and he checked the car out. He found saw dust in the transmission and discovered that someone swapped the motor out and put a 3 cylinder go kart engine in it. It was supposed to have a six cylinder. I thought Scott was my friend as I lived next to him growing up so I thought it was wise to buy a car from him.What a mistake that was. This car he sold me is a rolling septic tank. I even sealed the deal with some of my best hemp. This guy sells crap at a tremendously high price. I didn’t get but five miles down the road and the front tires fell off. I put them back on went a little further and both bumpers fell off. When I finally got home and called scott, he told me to bring it over in a couple of days and he would glue them back on.He said he couldn’t do it right now as it would harsh his buzz.I then took it to my mechanic and he checked the car out. He found saw dust in the transmission and discovered that someone swapped the motor out and put a 3 cylinder go kart engine in it. It was supposed to have a six cylinder.

]]> By: abdul http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-38939 abdul Wed, 02 May 2012 21:30:45 +0000 http://dwhat.com/dealer/27222.html#comment-38939 Purchased a new car from them with all the promises of excellent service. After 40000 miles there was a sharp noise from the brakes. On my way home I visited the service department to make sure it is safe to drive. I was told they have no time. I complained to noth america headquarters. There answer was we do not control the dealers. I will never buy a hyundai. Purchased a new car from them with all the promises of excellent service. After 40000 miles there was a sharp noise from the brakes. On my way home I visited the service department to make sure it is safe to drive. I was told they have no time. I complained to noth america headquarters. There answer was we do not control the dealers. I will never buy a hyundai.

]]> By: Bob http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-27869 Bob Sun, 25 Sep 2011 19:16:17 +0000 http://dwhat.com/dealer/27222.html#comment-27869 I purchased a 2011 Santa Fe and could not have had an easier experience. Julia was very friendly, honest, and a low-pressured salesperson but did the job well. The vehicle was delivered with a full tank of gas, cleaned really nice, and we even scheduled my first service visit. Julia went through everything with me while I was waiting to go in finance, from setting up my phone to bluetooth, going through the little manual, etc., so it didn't feel like I was wasting time while I was waiting. Kelly was great in finance too. Everyone there seemed really nice and I'd recommend it to my friends. Warranty forever is nice too if you keep your cars "forever"! I purchased a 2011 Santa Fe and could not have had an easier experience. Julia was very friendly, honest, and a low-pressured salesperson but did the job well. The vehicle was delivered with a full tank of gas, cleaned really nice, and we even scheduled my first service visit. Julia went through everything with me while I was waiting to go in finance, from setting up my phone to bluetooth, going through the little manual, etc., so it didn’t feel like I was wasting time while I was waiting. Kelly was great in finance too. Everyone there seemed really nice and I’d recommend it to my friends. Warranty forever is nice too if you keep your cars “forever”!

]]> By: Jennifer http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-27584 Jennifer Wed, 14 Sep 2011 13:51:24 +0000 http://dwhat.com/dealer/27222.html#comment-27584 I've had nothing but pleasant experiences with this dealership. My brother and myself have in total purchased 4 cars from Great Lakes Hyundai. I highly recommend Scott. He was an honest, fair and very nice salesman. He respected all of my requests and took great care of me. I'm getting ready to trade my 08 Sonata in and will definitely be reaching out to Scott. I've also been having cars serviced here since they opened and have been happy with the great specials they run and the service. The play area for the children is very nice too. I’ve had nothing but pleasant experiences with this dealership. My brother and myself have in total purchased 4 cars from Great Lakes Hyundai. I highly recommend Scott. He was an honest, fair and very nice salesman. He respected all of my requests and took great care of me. I’m getting ready to trade my 08 Sonata in and will definitely be reaching out to Scott. I’ve also been having cars serviced here since they opened and have been happy with the great specials they run and the service. The play area for the children is very nice too.

]]> By: Hannahruth08 http://www.cardealercheck.com/dealer/27222.html/comment-page-1#comment-12696 Hannahruth08 Thu, 05 May 2011 19:41:06 +0000 http://dwhat.com/dealer/27222.html#comment-12696 In 2009 I purchased a gently used 2008 Accent. I fell in love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. Each and every time after I purchased my vehicle and went in for oil changes I feel like I was treated worse and worse. I feel as if it was a bit of discrimination because I am a young women. When I first purchased my car I was told that I had a life time warranty as long as I brought it in for its regular oil change. I was mislead as I later found out that I had to do everything by the service book. Had I known this I would not have purchased the car from this dealer. A few days later I cam to discover there was no jack in my car that was promised to be there when I went to pick it up. I had to drive an hour just to get this. I also was not given a spare key when I purchased the car and had to return twice more to retrieve a spare key that actually worked. The cashier/receptionist always acts very unprofessional and can be rude at times. The service department is very slow when you come in for a regular oil change. This last time that I went in for oil change I was persuaded to spend 600$ on maintenance according to my owners guide. I did not give into this because I don't have that kind of money to spend when I was not told these things when I bought the car. I waited almost an hour and 45 mins. for a simple oil change. This is wayyy to long. I wish I would have never purchased my car here. It was a waste of time and money. Please don't purchase your vehicle here and tell everyone you know not to either. In 2009 I purchased a gently used 2008 Accent. I fell in love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. Each and every time after I purchased my vehicle and went in for oil changes I feel like I was treated worse and worse. I feel as if it was a bit of discrimination because I am a young women. When I first purchased my car I was told that I had a life time warranty as long as I brought it in for its regular oil change. I was mislead as I later found out that I had to do everything by the service book. Had I known this I would not have purchased the car from this dealer. A few days later I cam to discover there was no jack in my car that was promised to be there when I went to pick it up. I had to drive an hour just to get this. I also was not given a spare key when I purchased the car and had to return twice more to retrieve a spare key that actually worked. The cashier/receptionist always acts very unprofessional and can be rude at times. The service department is very slow when you come in for a regular oil change. This last time that I went in for oil change I was persuaded to spend 600$ on maintenance according to my owners guide. I did not give into this because I don’t have that kind of money to spend when I was not told these things when I bought the car. I waited almost an hour and 45 mins. for a simple oil change. This is wayyy to long. I wish I would have never purchased my car here. It was a waste of time and money. Please don’t purchase your vehicle here and tell everyone you know not to either.

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