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June 18, 2008, 10:49 am
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Join Date: Jun 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Terrible Warranty Service
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Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
No
Year of your vehicle
2006
Make of your vehicle
Sonata
Name of Your Service Technician?
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| Review Ratings Score |
| Problem Fixed | 0 |
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Greeting | 4 |
| Honesty | 2 |
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Time | 3 |
| Questions | 2 |
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Promises | 0 |
| Treated | 0 |
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| Overall Score | 1.57 |
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After My family has bought three Hyundia's thru this dealership it became apparent a familiar pattern was forming when the cars were brought in for any warranty repair. Each time a problem was found that required replacement of a part the same explanation was given" That's not covered because it's possible this issue could be caused by other than a manufacturing defect" First my wifes elantra had the door seals deteriorate which is concidered " normal wear and tear" then my drivers mirror on my Sonata loosened and rattles after a year, when I brought it in to be fixed I was told this isn't covered because " The side mirrors are delicate and if they're hit in some way they could be damaged" While I showed the technician there is not even a scratch on the mirror housing how could they make this determination without dis-assembly???" Never got an reply just a quote for 243.00 for a car only a year old. Now the lower molding is pulling away but I won't even bother bringing it in. Emailing the service manager and owner got no response. As far as I'm concerned the 10 year warranty is a scam and I'll never buy frmm this dealer again. Your mileage may vary.
 Post Thanked 0 times  Post Booed 0 times
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Gary Rome Hyundai Inc
