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Rick Woodson Honda in Roanoke VA

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Rick Woodson Honda

(540)366-0888

3311 Peters Creek Road Northwest
Roanoke, VA 24019

Overall Rating 1.961.961.961.961.96
Sales Rating 2.812.812.812.812.81
Service Rating 0.000.000.000.000.00

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August 24, 2009, 8:35 pm
smjpk
Car Dealer Check Member
 
Join Date: Aug 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
smjpk

Default made a mistake buying a crv. and from rick woodson
0.710.710.710.710.71

** This review is not verified by smjpk ***
Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
None Given

Would You Recommend this Dealership?
No

Year of your vehicle
2008

Make of your vehicle
crv

Name of Your Service Technician?
?

Review Ratings Score
Problem Fixed1    Greeting1
Honesty0    Time0
Questions1    Promises1
Treated1   
Overall Score 0.71

i purchased a crv from woodson honda in 2008, bad expeince when purchasing vehicle. buying a car should be a pleasant experience, the type of car was our fault, but not the way we were treated. never again. thats the good part. and the best part i traded the crv in on 2009 volvo wagon. beautiful,powerful,and better fuel miles than the honda plus 5 year warranty and 5 year free scheduled maintenance. and it was very pleasant experience.
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June 26, 2009, 7:57 pm
Kimberock
Car Dealer Check Member
 
Join Date: Jun 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
Kimberock

Default Fabulous Buying Experience!!!
5.005.005.005.005.00

Pressure from salesperson to "Buy Now"
Low

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?
Larry Dunn

Review Ratings Score
Pricing5    Greeting5
Honesty5    Time5
Questions5    Promises5
Financing5    Treated5
Overall Score 5.00

WOW! Larry Dunn is a true professional and very true to his word to work with us on the best price! Every step was smooth and hassle free and I was able to leave with the Honda Accord LX that I wanted in a day! Rick in the Finance Office processed our loan and informed of us other services in a very professional manner as well! Thanks so much!
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March 10, 2009, 11:40 am
anccert
Car Dealer Check Member
 
Join Date: Mar 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
anccert

Default Dealership NOT honoring Manufacturer Warranty
0.000.000.000.000.00

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
None Given

Would You Recommend this Dealership?
No

Year of your vehicle
2000

Make of your vehicle
Accord

Name of Your Service Technician?

Review Ratings Score
Problem Fixed0    Greeting0
Honesty0    Time0
Questions0    Promises0
Treated0   
Overall Score 0.00

I received a service bulletin from Honda stating that if the SRS light on the indicator panel is on, that I could bring my car in and have it inspected at NO cost, and if the affected area was covered under the extended warranty, that it would also be replaced a no cost. Unfortunately, Rick Woodson Honda would not honor the free inspection. The letter from Honda Motors states.

"The inspection is also free of charge, even if there is not a problem with the OPDS control unit or the OPDS sensor and your vehicle is within the extended warranty time/mileage period" - Service Bulleting 06-009 pg. 7.

However, Rick Woodson Honda stated that they will only cover the cost of the $80 inspection, if the inspection turned up a problem with the control unit or sensor. This came from not only the service associates, but the service manager "Todd" as well.

Of course, there is no way of knowing what's wrong with the car until after the inspection, but that's beside the point. Regardless, Rick Woodson Honda would not honor Honda Corporations offer to a free inspection, no matter what the inspection outcome. Honda Corporation felt they did not have the time to police the Dealer's who's selling their product, reciting that the Dealership's are independantly owned.

Overall Very Unsatisfied.
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June 23, 2008, 1:49 am
fdgfdgf
Car Dealer Check Member
 
Join Date: Jun 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
fdgfdgf

Default HORRIBLE EXPERIENCE! STAY AWAY!
0.630.630.630.630.63

Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Internet

Did you purchase from the dealership?
No

Would you recommend this dealership?
No

Name of Your Salesperson?
Charlie Pugh

Review Ratings Score
Pricing3    Greeting0
Honesty0    Time0
Questions0    Promises0
Financing2    Treated0
Overall Score 0.63

Horrible sales peson.Didnt seem interested in helping me at all.Didnt know much about inventory.Never gave me a call back!
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