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Had an incredible experience at the dealership. We had been to several in the DFW metroplex, but this one seem to be able to take care of us on price, inventory selection, and service. Thank you so much.
My girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars.
I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave.
As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night-time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice.
He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention.
I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager.
I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic.
My girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars.
I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave.
As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice.
He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention.
I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager.
I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic.
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Lute Riley Honda is practicing the old bait and sw
Lute Riley Honda is practicing the old bait and sw
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Review Ratings Score
Pricing
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.00
The car prices that they list online are not accurate because when you go to the dealership, they "added-on" these features. No car is without these add-ons. Just add $2500 to the online price to get the actual car price.
Also, they will not honor online quotes because of the add-ons, even if you have it in writing.
These add-ons should only cost a couple hundred dollars. For example, wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell.
So, since the price quoted did not include these add-ons, they add on a couple more thousand dollars. I asked for a car without the add-ons as listed online, but they said all of the cars have these add-ons. When we asked why these features weren't listed online with the actual price, we got no reply.
Even when we talked with the manager about his illegal practices, he didn't seem to get it. He wasn't too bright. It's a shady place, and we did report them to the Federal Trade Commission.
Lute Riley Honda's Internet Sales Manager admitted that they just want to get you into the dealership. In other words, you will never get the price they quoted you.
Don't waste your time here.
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Lute Riley Honda is a dealer in Richardson, TX. Lute Riley Honda offers Honda and Used Cars. Please feel free to Rate and Review the Lute Riley Honda Dealership so other Car Buyers can know what dealerships in the Richardson, TX area are great and which ones are just so-so. You can also use the Map below to locate other Richardson Car Dealerships quickly and easily!
Lute Riley Honda
Incredible Sales Department!!!!
Stay away from this place - very unethical
Lute Riley Honda is practicing the old bait and sw