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After test driving an Accord at Matt Burne Honda, I e-mailedthe Sales Manager and offered him my business if he could meet a lower offer I had received. The Sales Managerdid not reply to my e-mail. Several dayslater, I e-mailed again to indicate I was still in the market.
At that point, the Internet Sales Rep e-mailed to confirmthat they could meet the monthly payment I had asked for. I called the Internet Sales Rep; he again confirmed the price. I picked out a specific car, set up anappointment, and made personal arrangements to come down and close the deal.
Within an hour, I received an e-mail from the Internet SalesRep claiming that there had been a “change in the programs.” When I called, he mentioned nothing aboutprograms, but instead claimed that he had accidently included a previouscustomer’s trade-in when calculating my monthly payment. His inconsistentexcuses, along with his unsolicited assurance that this was not a ‘bait andswitch,’ only confirmed what would be obvious to any reasonable person—it was exactlythat.
I then e-mailed the Sales Manager and both owners, on fourseparate occasions, and asked that they honor the original quote which their Internet Sales Rep had confirmed in an e-mail and over the phone. I didnot receive a single reply to any of these e-mails.
I’m disappointed at the way I was treated by thisdealership, and I’d recommend against doing business with them—not only becausethey resorted to the dishonesty of bait and switch tactics—but because theywould not honor even a written quote.
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Burne Honda Co is a dealer in Scranton, PA. Burne Honda Co offers Honda and Used Cars. Please feel free to Rate and Review the Burne Honda Co Dealership so other Car Buyers can know what dealerships in the Scranton, PA area are great and which ones are just so-so. You can also use the Map below to locate other Scranton Car Dealerships quickly and easily!
Burne Honda Co
Dealer Baits & Switches, Ignores e-mails
