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We bought two new Hondas from Lees Summit Honda, one in October of 08 and one in late March 09. In July of 09, our 2009 Civic was totaled in a severe accident while my wife was driving. My wife was ultimately OK, and we needed to replace the Civic. I went to Lees Summit Honda. All I wanted to do was get another identical car at the price I had paid in late March. I figured 4 months later, and closer to the 2010 model arrival ( imminent ), this should be no problem, especially for what would be a 3-time repeat customer in less than a year. No dice. I was told that I would have to pay $1500 more now for car I had purchased on March 27 of 09. Why is this, I ask? I get some vague answer from management that the "programs are different now" and that with cash-for clunkers coming up, they are basically confident that the cars will sell so well that there is less need to negotiate on price on the remaining inventory. Well, sorry, I guess, for having a semi-truck rear end my wife and total the car at what is an inconvenient time for you inventory-wise.
I should have known this would be how things would go from prior experience. On our first Honda purchase, I stopped into the store one day with a question for the manager regarding our finance information. I could see him sitting at his desk behind a glass wall joking with some salespeople. My salesperson walked over, told him I was in need of assistance, at which time I heard the manager say "I'm busy right now, I don't have time"...to talk to me. Sorry I might interrupt your mirth session with a 30 second question. I might have believed that he was busy had I not been able to see and hear him through his glass office wall. Nothing like good customer oriented service.
Anyway, I left scratching me head as to how they can make a healthy profit from selling me a Civic at a certain number, but a couple months later this is out of the question to do the same. Hmm...
Well, I went down to the local Mazda dealer and bought a new Mazda as much on principle as anything. I must say the car is at least as good as our Civic was. Still sorry, though, that the relationship I had with the Honda store was apparently meaningless to them. Nobody on the managerial side attempted to lift a finger to retain us as clients.
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July 28, 2009, 10:41 am
bricknord
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Join Date: Jul 2009
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Update on Disappointed
I forgot to mention that the finance manager was very pushy regarding extended service contracts both times we pickup up our new Hondas. One time, he asked me exactly why I did not want an extended warranty. My reply was that obviously the service provider was taking in more money in premiums than they were paying out in claims, or they would not be in business. Pretty logical. His reply was something to the effect of "well, sure hope your computer doesn't go out" in a snippy tone.
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July 28, 2009, 10:43 am
bricknord
Car Dealer Check Member
Join Date: Jul 2009
Reviews: 2
Review Comments: 2
Forum Posts: 0
Update on Disappointed
I forgot to mention that the finance manager was very pushy regarding extended service contracts both times we pickup up our new Hondas. One time, he asked me exactly why I did not want an extended warranty. My reply was that obviously the service provider was taking in more money in premiums than they were paying out in claims, or they would not be in business. Pretty logical. His reply was something to the effect of "well, sure hope your computer doesn't go out" in a snippy tone.
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