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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Kyle
Review Ratings Score
Pricing
3
Greeting
3
Honesty
0
Time
0
Questions
3
Promises
0
Financing
3
Treated
0
Overall Score
1.50
Below email from Van Horn Dodge says it all. It was an internet purchase for a car to be shipped "sight unseen" to Colorado. We had agreed to terms, they were to call back with bank routing details, then they never called. Instead it appears to me that they used my deal to lever someone with more convenient terms.
I do not recommend doing business with this firm.
"This is Kyle from Van Horn Dodge. I don’t know how this happened, but yesterday morning someone put a deposit on that jeep that we were working on. It was my mistake for not checking the vehicles availability before I had my manager Adam call you. The Jeep however is sold and I wish there was something we could do to change that but there isn’t. I don’t know if there are any other commanders that you would be interested in on our lot. Please let me know how you want to move forward from here.
My initial call to Van Horn was to inquire about a truck I was interested in. The call was fielded by Mark, who must have had other pressing items, as he could not answer any questions on the truck and went directly to pricing to inform me the price is what it is and there was no latitude. That ended the conversation and left me somewhat surprised...these guys must be selling trucks quicker than anyone else if they can't be more professional. I waited a few days and called back since the truck looked to be still available. This time Rodney took the call and answered many questions as I was very serious about pursuing a purchase. We struck a deal and it was time to esure that I was purchasing a solid vehicle. (Carfax)
A "Certified Lemon" was noted on the report. It also listed the repair facility as it was a manufacturer buy-back. I called the mechanic that did the repairs to inquire as to exactly what the problems were, which were many that culminated in "Catostrophic Engine Failure". The list to repair this failure was significant, and the vehicle remained noted as a "Lemon". I called Rodney to inform him of my findings and by law, he was obligated to inform me. "I was going to tell you when you came to pick up the vehicle" was his response. As if I would still continue with the deal...he was going to let me make a 2-hour drive, then tell me this. Not being very up front were many comments I made, but his response totally threw me back.."We sell a lot of Lemons here" he conveyed to me. And maybe this is true, but if they typically let a potential customer travel significant distances before informing them that their significant investment was a lemon, that's a business I can do without. Shame on you Van Horn...you gambled and got caught. Was it realy worth it?
Truck Cost $31,000.00...keep it and make lemonade.
Post Thanked
0
times Post Booed
0
times
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Chuck Van Horn Dodge is a dealer in Plymouth, WI. Chuck Van Horn Dodge offers Dodge. Please feel free to Rate and Review the Chuck Van Horn Dodge Dealership so other Car Buyers can know what dealerships in the Plymouth, WI area are great and which ones are just so-so. You can also use the Map below to locate other Plymouth Car Dealerships quickly and easily!
Chuck Van Horn Dodge
A Deal is not a deal
