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Vehicle was brought in for tune up - service manager advised that dealer could rebuild rear end under warranty and recommended that I have it done even though there were no problems at that time. I agreed, and 24,000 miles later the rebuilt rear end failed. Two certified mechanics have verified the cause of failure was a broken part incorrectly installed during the rebuild process and left in place anyway - no other way for this part to fail in use! Kelly says "12,000 mile warranty, we won't do anything about it". Ford tells me I now have to buy an entire housing assembly just to get the one broken part. The cost of this repair is now up to $1400.00 simply because Kelly's mechanic made a mistake and then hid the problem.
I bought the vehicle at Kelly, but that is a story about high pressure sales hustle that 'll reserve for another time.
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Kelly Ford is a dealer in Melbourne, FL. Kelly Ford offers Ford. Please feel free to Rate and Review the Kelly Ford Dealership so other Car Buyers can know what dealerships in the Melbourne, FL area are great and which ones are just so-so. You can also use the Map below to locate other Melbourne Car Dealerships quickly and easily!
Kelly Ford
Poor workmanship-warranty service
