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We have a 2005 Ford Mustang Convertible that we bought from Tower Ford. In February 2008 we had Tower install a Factory Ford Remote Start system. Soon afterwards we had water leak into the car on the passenger side. I made sure that the cowl was cleaned off figuring that could be the issue.
Again in late May, we again had a water leak issue. We were also sent notice of a recall so we decide to bring the car to Tower Ford. We had the recall done, some other warranty work done, the water leak looked at and "fixed", and an oil change. According to Tower, they "resealed the front cowl". This took two days and the left over bottle of our supplied oil was missing.
Unfortunately, the water leak occurred again, and we brought the car back in October. This time, the fender was removed and resealed. This took seven days but the problem reoccurred soon afterwards.
We brought the car back in for 18 days. Again the right front fender area was resealed. The carpet and the insulator were replaced. We have not had a significant rain yet, but the problem SEEMS to be fixed. However, when the car was picked up, the aftermarket XM radio setup no longer worked AT ALL. We were told they couldn’t do anything at that time. When the car was brought home it continued to run after the key was removed from the car. It eventually shut itself off after 10 minutes.
The next morning we had Ford Roadside Assistance tow the car back to Tower, where they told us that the ignition had been miswired and there was nothing they could do about the XM, it wasn’t a Ford product and it wasn’t their responsibility. We were also told they had paid to have it checked out by an accessory installer, but they couldn’t find the problem either.
I had the car checked out with a colleague of mine who is an ASE certified Technician (as well as myself) and our accessory specialist at a local Toyota Dealer. We found that the XM wiring harness was not connected to the radio harness or ground, an indication that it was never checked, and the coaxial cable to the controller had been pinched. Even after the wires were connected appropriately the unit would not power on. It is colleague’s determination that the unit has probably been shorted and needs to be replacement.
Furthermore, when I went back to tell the Service manager this, I was told “this was a lie, none of this was their fault, that I was trying to get over on them” and so on. I was also screamed at on the phone and in person by the service manager. Furthermore, the wheel lock key was missing from inside the car when I was changing the tires from summer to winter. I was required to remove the wheel locks by force and was offered no compensation other than "he would look for the old key" which is now pointless.
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