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Horribly incompetent and rude staff. They spend more time making excuses and telling you what they cannot or will not do for you rather than taking care of you, treating you like a valued customer. Tried booking a service appointment with them. After numerous phone calls trying to get a hold of someone, finally after 3 days manage to get a work order in. This is after calling the front desk like 10 times getting fed up and calling the incompetent service rep (Carlos) and having him tell me 2 times that he would call back, but never fullfils that promise. Booked appointment on a saturday in the morning only to find out they don't do body work there nor would they provide a rental. Wasted 3 hours of my saturday, only day I have off. Staff was extremely unapologetic for wasting time, additionally was rude and did not give me a satisfactory alternative. Ended up leaving without needed work done. The bottom line with this dealership is that they do not care about the customer. Once you buy, you're another number that needs to wait in line. Mercedes had way better customer / service support. Next car will be a mercedes again.
If I could rate this dealership a -20 for consideration of my time I would.
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Cerritos Infiniti is a dealer in Cerritos, CA. Cerritos Infiniti offers Infiniti. Please feel free to Rate and Review the Cerritos Infiniti Dealership so other Car Buyers can know what dealerships in the Cerritos, CA area are great and which ones are just so-so. You can also use the Map below to locate other Cerritos Car Dealerships quickly and easily!
Cerritos Infiniti
Worst Dealership EVER Waste of time
