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** This review is not verified by aewhite01 ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Arrowood
Review Ratings Score
Pricing
4
Greeting
5
Honesty
1
Time
0
Questions
0
Promises
0
Financing
3
Treated
0
Overall Score
1.63
I purchased my new vehicle on 8/5/09. I paid for tag renewal then, as I did not want to wait and miss out on the reduced tag and registration fees. My paperwork was not process until 9/11/09. Therefore, I received a bill from CFCJD stating that I owed more money.
I have made 4 phone calls (to different people) AND sent 3 emails since receiving that letter, trying to resolve this issue, or at least get some form of explanation regarding the delay in my paperwork.
Finally, after making a very rude and threatening voicemail, I received a phone call back. Darren, the finance manager was incredibly rude and condenscending toward me on the telephone, offering NO ASSISTANCE whatsoever. I am filing a complaint with the DMV Regional Office tomorrow.
I wanted to avoid the run-around from small dealers and went straight to this GIANT, thinking that I would be clear of that. HA!
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Central Florida Jeep Dodge - Avoid Like The Plague
Central Florida Jeep Dodge - Avoid Like The Plague
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Sales Manager
Review Ratings Score
Pricing
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.00
Initially, the website is unclear, it gives a price that upon further reading shows this price after a 3k trade or cash down payment, but I noticed that it was ok.
The sales person Howard was very good and proffesional, its the closers/sales managers/finance Dept. that I had a real problem with, they changed the deal 2 to 3 times always in their favor, I was moving my payments but not them.
When the deal was done and signed it was before they had secured financing, so coming back to me they had changed the interest rates and the length of the loan, now came my mistake, I shouldnt have signed the second finance agreement and just walked away then.
But after signing I was told that the second finance probably wouldnt go through and I would have to find my own finance, it was at that point I decided to call it a day and return the vehicle.
The sales mangers and finace were extremely rude, very obnoxious and a cocky bad attitude and said even though they could terminate the agreement then, they wouldnt, obviously in these times, its whatever it takes to get a sale.
Well I own the vehicle and that is the law of florida, but if this next finance is refused I will have every right to cancel the agreement, so heres hoping.
The car is good and I am not that unhappy to have the car but the attitude, customer service and rudeness of the sales staff at this car dealer makes me write this so no one else would have to endure what I have experienced over last couple days
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Avoid this dealership like the plague!***This Review is not Verified by silverblade***
** This review is not verified by silverblade ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Bryan, Adam, Jim
Review Ratings Score
Pricing
1
Greeting
3
Honesty
1
Time
0
Questions
0
Promises
0
Financing
0
Treated
1
Overall Score
0.75
Staff
Btyan: Nice young salesman. Got to say very little
Adam: Sales manager. Did most of the talking.
Jim: Designated closer. Lied outright to my wife and I to get the deal.
I went to the dealer to look for a specific Jeep that I wanted. I went in with the paperwork for an employee discount and had a car for a trade in that was appraised at other dealerships for $9000 or greater (the pay-off was $8500). After looking around I gave the salesman(Bryan) my paperwork for the discount and explained that I needed it right back because it had personal information that I had written on the back. The salesman brought back his "manager"(Adam) with the offer. I looked at the sheet and explained that I dont have to pay for the destination fee with my EP discount. He said that the destination fee wasnt added. I pointed out the destination fee on the sheet that was $795. He said just to "ignore" that. Over the next few hours I was subjected to a variety of deals. During this time I asked for my paper (with personal info) back no less that 4 times. The "manager" kept misplacng my paper as a ploy to keep me from leaving. Also, The car keys to the car I drove in with always seemed to be missing also.
When I finally stood up and demanded my paper back for the 5th time the "sales manager"(Jim) came over and told me I hit the lottery ticket. He stated that he found a buyer for my trade in and would give $13000 for my trade in. With the owed amount of my trade in being $8500, that would be a $4500 credit in my favor when buying the new car. Also, he told me with the $13000 he was giving me for my trade in, it would bring the vehicle payment to where I wanted it. I let myself get more excited than I should have and took the deal.
After looking over the paperwork after signing the papers for the vehicle, I noticed that the "sales manager" lied and that I wasnt given $13,000 for the trade in, he only extended that payments to 84 months with an interest rate of 8.8%. (I have a credit rating of 788).
I was already so excited about getting the new Jeep that I just kept my mouth shut and left the place.
However, after leaving the dealership and thinking about how the manager (later found out was really a designated closer) lied outright to me to get the sale, I just had to come on the forum and warn others about this dealership.
When I bought this NEW vehicle I said I wanted the wheels upgraded from the cheesy 16" ones to some nice ones with 18" rims (like the Sahara) along with a hitch and step bar put on the vehicle. Well, after I came back to the dealership to arrange a time for me to get the wheels,bar, and hitch installed they informed me that I was only getting 4 wheels upgraded and not the 16" spare tire. What?????????? I bought a BRAND NEW vehicle and UPGRADED the wheel package and it didnt include the spare!!! Now the spare time that I have on this NEW vehicle doesnt even match the other tires in size! What kind of dealership pulls a dirty trick like this on a client? When you upgrade the wheels on a BRAND NEW package it dang well should include the spare tire that is mounted on the back of the vehicle!!! Now they want me to pay extra if I want to buy a spare tire that is the same size as the tires on my vehicle!!!
Note 1:
When I asked someone else in the dealership what title Jim held, he told me that Jim was a designated "closer." (not the sales manager that he introduced himself as)
Note 2:
The floor salesman Bryan was a young kid and very helpful. However, after the test drive he didnt get a chance to speak again because he turned me over to Adam
Note 3:
My next step will be to contact the BBB and Chamber of Commerce. Then I will seek out other customers who feel that tey were either cheated or lied to by the staff.
Here is what made me mad:
1. The sales manager lied about how much I was getting for my trade-in
2. With a credit rating of 788, I was given financing with 8.8% interest
3. Held me hostage by "misplacing" my personal paperwork(with private info in it).
4. Held me hostage by "misplacing" the keys to the car I drove there in
5. Upgraded my 16" tires to 18" but said (after the deal) that my spare tire was included. Then tried to sell be a spare tire to match the other tires on this BRAND NEW vehicle!
Avoid this dealership unless you are a law enforcement officer there for a sting operation to bust them.
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Central Florida Jeep Dodge - Avoid Like The Plague