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** This review is not verified by Mike Lucarelli ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2006
Make of your vehicle
Lincoln MKZ
Name of Your Service Technician?
Scott
Review Ratings Score
Problem Fixed
1
Greeting
4
Honesty
1
Time
0
Questions
3
Promises
0
Treated
1
Overall Score
1.43
The anti Theft device in my car would not recognize my key. The car wouldnt start. They cut me a new key and reprogrammed it. for $280.00. 2 months later, im stuck in a parking lot 15 miles away from home with the same issue with the new key. Scott had me tow the car there with a promise to get it fixed the next day. At first he wanted me to pay for the tow since the car is out of warranty. I pointed out to him that its due to the poor repair job they did previously and has nothing to do with the cars warranty. He finally relented.
I called at 8:00 a.m. the following day and was assured it was going to be looked at “soon”. Just prior to their closing time on Saturday I finally called him only to find out that the car was never looked at and it wouldn’t be until Monday some time. If he would have been honest with me, I would have taken the care to another dealer since I needed it for a business trip on Monday. Now it’s too late to rent a car since they are all closed for the day and I am stuck. Ive had to cancel plans for Sunday in order to rent a car for my trip. So now im out of pocket for a 5 day rental as well. I feel deceived.
On a previous visit to the same dealership they tried to jack up the cost of a transmission flush due the unrealized need at the time of the quote of a Dextron 3 “Premium” Fluid. When I questioned the validity of that product I was assured that it was necessary. I then asked to speak to the service manager who confirmed the need as well as the product. At that point I informed him that I formulate motor oil and Transmission fluid for a living and I could quote him chapter and verse on the specifications for both. There is no such thing as Dex 3 “Premium”. There is simply Dextron 3 or Dextron 6 which is factory fill only. Once presented with this information, they removed the charge from my bill and told me it was an error. How many other people fall for that error?
I will never bring my car to Wickstrom Ford again.
Post Thanked
0
times Post Booed
0
times
Wickstrom Auto Group does a great job***Resolved***
The dealer has resolved this review to the satisfaction of f150guy. You can see the dealerships original score in parenthesis () below:
Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Colin Wickstrom
Review Ratings Score
Pricing
5 (5)
Greeting
5 (5)
Honesty
5 (5)
Time
5 (5)
Questions
5 (5)
Promises
5 (5)
Financing
5 (5)
Treated
5 (5)
Overall Score
5.00
RESOLVED REVIEW: correction we have bought/leased 10 vehicles in just 12 years, Wickstrom is outstanding ..........
ORIGINAL REVIEW: We have purchased 6 vehicles from the Wickstrom over the past 15 years. They are low pressure and take great care of their customers. After you buy they follow up and the service department is the best we have ever used. I highly recommend Wickstrom.
Overall this was the best dealership experience I have ever had. The place was very clean and service is great. I would highly recommend Wickstrom.
Post Thanked
0
times Post Booed
0
times
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Wickstrom Ford Lincoln Mercury is a dealer in Barrington, IL. Wickstrom Ford Lincoln Mercury offers Ford, Lincoln and Mercury. Please feel free to Rate and Review the Wickstrom Ford Lincoln Mercury Dealership so other Car Buyers can know what dealerships in the Barrington, IL area are great and which ones are just so-so. You can also use the Map below to locate other Barrington Car Dealerships quickly and easily!
Wickstrom Ford Lincoln Mercury
Poor service
All around great expereince