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Wickstrom Ford Lincoln Mercury in Barrington IL

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Wickstrom Ford Lincoln Mercury

(847) 381-8850

600 W Northwest Hwy
Barrington, IL 60010

Overall Rating 5.005.005.005.005.00
Sales Rating 5.005.005.005.005.00
Service Rating No Ratings Yet

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October 17, 2009, 4:49 pm
 
Join Date: Oct 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
Mike Lucarelli is on a distinguished road

Default Poor service
1.431.431.431.431.43

** This review is not verified by Mike Lucarelli ***
Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
No

Would You Recommend this Dealership?
No

Year of your vehicle
2006

Make of your vehicle
Lincoln MKZ

Name of Your Service Technician?
Scott

Review Ratings Score
Problem Fixed1    Greeting4
Honesty1    Time0
Questions3    Promises0
Treated1   
Overall Score 1.43

The anti Theft device in my car would not recognize my key. The car wouldnt start. They cut me a new key and reprogrammed it. for $280.00. 2 months later, im stuck in a parking lot 15 miles away from home with the same issue with the new key. Scott had me tow the car there with a promise to get it fixed the next day. At first he wanted me to pay for the tow since the car is out of warranty. I pointed out to him that its due to the poor repair job they did previously and has nothing to do with the cars warranty. He finally relented.
I called at 8:00 a.m. the following day and was assured it was going to be looked at “soon”. Just prior to their closing time on Saturday I finally called him only to find out that the car was never looked at and it wouldn’t be until Monday some time. If he would have been honest with me, I would have taken the care to another dealer since I needed it for a business trip on Monday. Now it’s too late to rent a car since they are all closed for the day and I am stuck. Ive had to cancel plans for Sunday in order to rent a car for my trip. So now im out of pocket for a 5 day rental as well. I feel deceived.

On a previous visit to the same dealership they tried to jack up the cost of a transmission flush due the unrealized need at the time of the quote of a Dextron 3 “Premium” Fluid. When I questioned the validity of that product I was assured that it was necessary. I then asked to speak to the service manager who confirmed the need as well as the product. At that point I informed him that I formulate motor oil and Transmission fluid for a living and I could quote him chapter and verse on the specifications for both. There is no such thing as Dex 3 “Premium”. There is simply Dextron 3 or Dextron 6 which is factory fill only. Once presented with this information, they removed the charge from my bill and told me it was an error. How many other people fall for that error?

I will never bring my car to Wickstrom Ford again.
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April 27, 2009, 8:48 pm
f150guy
Car Dealer Check Member
 
Join Date: Apr 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
f150guy

Default Wickstrom Auto Group does a great job
5.005.005.005.005.00

The dealer has resolved this review to the satisfaction of f150guy.
You can see the dealerships original score in parenthesis () below:
Pressure from salesperson to "Buy Now"
Low

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?
Colin Wickstrom

Review Ratings Score
Pricing5 (5)    Greeting5 (5)
Honesty5 (5)    Time5 (5)
Questions5 (5)    Promises5 (5)
Financing5 (5)    Treated5 (5)
Overall Score 5.00

RESOLVED REVIEW:
correction we have bought/leased 10 vehicles in just 12 years, Wickstrom is outstanding ..........

ORIGINAL REVIEW:
We have purchased 6 vehicles from the Wickstrom over the past 15 years. They are low pressure and take great care of their customers. After you buy they follow up and the service department is the best we have ever used. I highly recommend Wickstrom.
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March 29, 2009, 9:31 pm
LakeZurichGuy
Car Dealer Check Member
 
Join Date: Mar 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
LakeZurichGuy

Default All around great expereince
5.005.005.005.005.00

Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Internet

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
Yes

Name of Your Salesperson?
Michelle Goss

Review Ratings Score
Pricing5    Greeting5
Honesty5    Time5
Questions5    Promises5
Financing5    Treated5
Overall Score 5.00

Overall this was the best dealership experience I have ever had. The place was very clean and service is great. I would highly recommend Wickstrom.
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Wickstrom Ford Lincoln Mercury is a dealer in Barrington, IL. Wickstrom Ford Lincoln Mercury offers Ford, Lincoln and Mercury. Please feel free to Rate and Review the Wickstrom Ford Lincoln Mercury Dealership so other Car Buyers can know what dealerships in the Barrington, IL area are great and which ones are just so-so. You can also use the Map below to locate other Barrington Car Dealerships quickly and easily!
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