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This was absolutely THE most negative experience I've ever encountered with a car dealership. My daughter and I arrived to look at a used car from cars.com. The car had been sold, but they had another. We were interested in a 2007 Jeep Compass. Greg Brodsky introduced himself, I knew his mother- we thought we were off to a good start. Keith the salesman had no clue which car was which; we told him. We went for a test drive, then came back to talk numbers. Basically, between Keith and Greg, they were jumbling numbers and asking us to "sign a note of intent" on the back of a piece of paper if they could get the payment down to what I was comfortable with. They then asked for my credit card to show that we were serious. When Greg arrived at EXACTLY my comfort price, he said he wasn't sure if the owner was going to accept it, but that he'd try. They continously pushed me to make a final decision. I said I needed to go to lunch, and Keith offered for us to drive it to lunch. He called halfway during lunch, saying someone else was interested in the car. By the end of lunch, decided to take it, and walked back into the dealership ready to make a deal. Greg looked at us and said, "We just sold the car to someone else." I thought he was joking- I still had the keys in my hand. After a moment of absolute shock, I asked him to explain- he said- someone offered more. I got up to leave- and he said, "Well, maybe we can make it work, but you have to pay $1000 more...I said that wasn't what he had quoted- and he blew it off, saying it was too bad- that the owner never confirmed the price. I was in total shock......Told them their policy was just bull. About ten minutes later, I called the owner, and said- I'm the woman who was just in there about your Compass. He said, "Yeah, I've already heard your story." I reiterated that he did not hear it from me- and he blew me off- each time I tried to explain what this felt like, he interrupted me- so many times I actually screamed at him to stop talking. He was dismissive and belligerent to me....and told me that the salesman Keith had tried to take the car back from me during lunch, and I had shooed him away. This was a bold lie! He had never found me at lunch- he called and asked when we were coming back. He also said Keith had told me to take it for 10 minutes- another lie. My daughter and I left and went to South Oak Dodge in Matteson, IL. I have not bought a car yet, but their ethics were in place and could not have been more straight forward. I would not, under ANY circumstances, trust or do business with ANYONE at Gregory Auto.
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Gregory Dodge Hyundai is a dealer in Highland Park, IL. Gregory Dodge Hyundai offers Dodge and Hyundai. Please feel free to Rate and Review the Gregory Dodge Hyundai Dealership so other Car Buyers can know what dealerships in the Highland Park, IL area are great and which ones are just so-so. You can also use the Map below to locate other Highland Park Car Dealerships quickly and easily!
Gregory Dodge Hyundai
Worst car experience, ever.
