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I just came from there.
The treatment from the general manager was so bad that when I got home I did this search and sure enough , they have a big problem selling to honest intelligent people.
They wanted to give me 6000.00 for my Loaded Pacifica
LOADED EVERTHING, you have to special order this kind of loaded.
I came there after finding that they had the exact used car I wanted.
I started with phone calls on the morning of the 7th. The calls went to their sister dealership at Toyota were you are always greeted with a fast answer of a lady that immediately says just a moment and cold transfers you. Two different sale people here could not find the car they were selling and after 4 hours of waiting and calling and waiting I decided to drive to the sister store "Chrysler" A sales person Bill Spent 40 minutes driving me from one store to the other...I found it in the detail shop. Good car, I wanted it, I have the credit...but the price needed tweaking.
Next came the first phase of idiocy from the men in the shark tank that can only send the sales person with the insulting offer for my trade.
4 year old Pacifica (great cross over we are keeping) 38K new
they offer 6K...they are telling me at this point that there own flag ship cross over holds no value.
My wife made a reasonable offer to buy the used car, she waited 20 minutes as these old school morons tried the make em wait tactic. My wife used to sell time shares for years "she knows".
Think about it...I find a car I am specifically looking for, Color, year and make and could not get it done by phone, load up two kids 3 and 1 w/wife, drive an hour to help them find their car they can't find on their lot, make an offer to buy, I make 80K a year, top credit...and they can't close the deal because they offer too little and ask too much and play old school games.
No one came , she politely thanked the receptionist (wonderful lady by the way) and left.
We get a call the next day from a great guy to fix the bad situation the management created.
I was treated so badly that a recovery agent called us in the next day.
He works for an outside source that was hired because they seem to have a problem selling cars here.
He was good, he made a deal, we were going to pay more than we wanted but it would work.We would have to wait until Monday . We shook hands. We drove and hour again this day and he made it worth it...WAIT!!!
As I was loading up the the baby carriage this guy comes up and says (no introduction)... excuse me...I can not sell you that car for that price ...I have more into it...that guy won't be here after tomorrow. Would you buy it at the arriginal price if I can get the payment at 220.00. (an imposoble offer unless he could arrange for an 8 year loan on a used car) he made a fake offer, he asked "IF" and he knew that no one could make that kind of offer 12K, used 04 @ 220 can not be done on a 4 year loan, a 5 year loan , so please tell me if there are 6 years loans on used cars with 68K miles (perfect or not) HE MADE AN OPEN LIE OFFER.
He walked away...he walked away.
3 hours of driving and negotiating and deal made , he takes away because he wants to show whos boss.
HE TURNS OUT TO BE THE GENERAL MANAGER
Fruit does not fall far from this tree of management.
Turns out "HE" is why they can not sell cars
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June 8, 2008, 8:36 pm
Markstang1965
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Update on Not Happy At LakeLand Chrysler
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June 8, 2008, 9:47 pm
Markstang1965
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Comment on Not Happy At LakeLand Chrysler
Lake Land Florida Chrysler DodgeThis CarDealerCheck site has a flaw and will not let me edit first post.This post has nothing to do with any other dealer outside of LakeLand Florida.
Your review has been placed with the correct dealer now. The ability, or lack of, to change your post is not a flaw and is in place so that Car Dealer Check cannot be used to blackmail a car dealer. It's mentioned in the FAQ that to have a review changed simply email us. In your case an email was sent to you 6/08/08 at 9:19pm to confirm if you would like to move this review after your first update was noticed by a moderator.
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