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As I noted on another ratings site, I work in the court system. I was reluctant to walk into this dealership because of some of the reviews, but they had the Kia I wanted and there are few dealerships in my area. Although it is not entirely untrue that all dogs have fleas, as I have seen between attorneys and their clients, both can be unreasonable at times. Here, I saw nothing in the conduct of this dealership that would lend credibility to the complaints of these individuals. Lance and the sales manager treated me in a completely professional manner (and I looked pretty scruffy on my day off from work when I came in). There was nothing in the transaction for my new Kia that hinted at improper conduct. And as far as there being "kids" for salespersons, I saw none. I haven't as yet had to have my Kia serviced, but if the service is as good as the sales, I'll have no problem with this dealership.
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Extreme lack of customer care, Abundance of greed!***This Review is not Verified by nolongeracustomer***
Extreme lack of customer care, Abundance of greed!
** This review is not verified by nolongeracustomer ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Mr. Dishonest
Review Ratings Score
Pricing
3
Greeting
2
Honesty
1
Time
1
Questions
2
Promises
1
Financing
1
Treated
2
Overall Score
1.63
To whom it may concern, I love the car and that is all! I would not in a million years recommend this dealership! The sales people right on up to the owner of the dealership were very nasty, and have no knowledge of custmer sevice. The only reason I purchased there was because I was lucky enough to have had a Kia customer service rep. from corporate help me through the sales transaction. This was something that the dealership definitely did not like!! While I was there I also noticed how condecending another sales person was to an elderly asian woman. I think that anyone with half a brain and without sales experience would realize that, when someone comes into your store to look at your product it's not because they have nothing better to do with their time. I feel that with proper respect and true concern for potential customers always goes a long way. These simple realities were something that the folks at Burlington Kia,New Jersey had no clue about!!!
Again, great car! Horrible dealership, signed, Taking elsewhere for service.
Really no sales force..just kids who know nothing of the cars. No process either once the deal was done the sales guy forgot me five days later...still waiting two weeks for my floor mats and keyless entry...no one is in charge...the car works great though..Kia should just sell over the internet..no sales peole needed...cause they really don't have any now.
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Burlington Kia
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Extreme lack of customer care, Abundance of greed!