MacMulkin Chevrolet-Nashua Mitshubishi-Hyundai-Daewoo

MacMulkin Chevrolet-Nashua Mitshubishi-Hyundai-Daewoo Website
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New England Automotive Village PO Box 568
Nashua NH 03060
(603)888-1121

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1 Review of MacMulkin Chevrolet-Nashua Mitshubishi-Hyundai-Daewoo

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  1. stayawayfromthem Review:
    January 29, 2013
    Review Score:
    Problem Fixed
    Greeting
    Honesty
    Time
    Questions
    Promises
    Treated
    • Vehicle serviced for Maintenance
    • Accurate estimated wait time No
    • Would You Recommend this Dealership No
    • Vehicle year 2010
    • Vehicle make Chevy
    • Service Technician Noreen
    My MacMulkin Chevrolet-Nashua Mitshubishi-Hyundai-Daewoo review

    Service visit for an oil change. Schedule appointment for 3pm.

    Showed up, could not figure out where to go.

    Finally found service department desk, 2 people working. 1 was a trainee so Noreen had to keep helping him instead of me. I guess this is OK. She never explained any paperwork and had me sign indicating I authorized them to do the service. This paperwork didn’t even have the price I would pay on it, glad I looked before I signed. The price was $34.95 for an oil change! Pretty high, but I needed one done, so I went through with it.

    I asked Noreen how long this would take. She replied “about 40 minutes”. Well, long time for an oil change for an appointment I was scheduled for.

    I went to the “customer lounge” at 3:10pm. A room with a TV, and some very uncomfortable chairs. Not what I would consider a lounge.

    At 3:35, decided to stretch my legs. My car was still in the same place I parked it. Looks like that 40 minute estimate was too short!

    At 4:25, 1 hour and 15 minutes after I arrived, I streched my legs again. My car was now parked outside the service door, my paperwork and keys sitting on the service associates desk, nobody to be found anywhere. At 4:45pm, I had to hunt down someone so I could get my car keys and pay.

    Total: 1 Hour 40 minutes for an oil change.

    Never, never again. Go somewhere else.

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