Stonebriar Chevrolet
9950 State Highway 121
Frisco
TX
75035
(214) 472-5500
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By taking a few minutes you can let everyone know how well you were treated or you can register a complaint of Stonebriar Chevrolet.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews of Stonebriar Chevrolet.
Car Dealer Check has found the following potential online information about Stonebriar Chevrolet:
Stonebriar Chevrolet is the Dallas
Chevrolet area’s newest Chevy dealership located at 121 &
Ohio in Frisco, Texas.We have a great selection
of new Chevrolets plus low mileage
pre-owned cars, trucks and SUVs.Serving the DFW
Metroplex of North Texas and located next to Plano, McKinney, Allen, Lewisville, The Colony, Prosper,
You may also be interested in these other Frisco Dealers:
Stonebriar Chevrolet is unclaimed, so the information on Car Dealer Check is gathered from 3rd party sources including this Website . If the image or description of Stonebriar Chevrolet is incorrect please press here to send the correct information for review. If you run Stonebriar Chevrolet please claim your Car Dealer Check listing to update it.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Suburban
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Service Technician
Chester Doughty and Jon Zablosky
My Stonebriar Chevrolet reviewI was visiting the Dallas area from out of state and my transmission went out on my suburban. I have had many previous issues with my particular vehicle, so service departments were not new to me. I had to have my vehicle towed. Onstar saved me here, since I was not from Dallas area. Stonebriar Service Department was opened on Saturday and the was important because my transmission went out Saturday morning at 7:00 a.m. I had to pick my son up at camp in Tyler, Tx and they evaluated my car and got me a loaner Tahoe with low mileage to drive to Tyler!!! My suburban was in bad shape and they had to keep it even after I returned home. They LET me take the loaner all the way home!! That was so nioe of them!!! I kept the loaner for two weeks out of state!! They fixed my vehicle perfect just the way I wanted and EVEN delivered it to me, washed and vaccuumed!! Everyone I dealt with at Stonebriar went above and beyond for me and my family!! Thank you Stonebriar!! I will be a returning customer and certainly recommend you!!!
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
Equinox
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Service Technician
Mike McDonald
My Stonebriar Chevrolet reviewOur 2010 Equinox radio/console unit was having problems not keeping proper time and in causing dvd’s to stick and stop playing. Mike McDonald was the service rep and he and his service manager, were kind enough to resolve problems for me over a three visit period.
By the way I also had my 2005 Cadillac SRX serviced at Stonebriar that same week and there have been no problems and the car was delivered as promised. Again Mike McDonald was the service rep.
My thanks to Stonebriar.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Chevrolet
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Service Technician
Michael McDonald (Service Advisor)
My Stonebriar Chevrolet reviewFolks! DO NOT go here to have your car serviced. I REPEAT… DO NOT GO HERE TO GET YOUR CAR SERVICED!!!!! I don’t know about the other service advisors, but from my first hand experience with one particular advisor, he is a very deceptive person who will lie to rip you off on repairs. The person who I worked with was Michael McDonald (goes by Mike). Please read carefully to prevent this from happening to you.
I had my vehicle towed to their dealership. Upon delivery, I spoke to Mike (in-person) about getting an estimate. He said that I would receive an estimate from him sometime tomorrow morning. During this time, it was late in the evening and about 2 hours prior to their closing, which is understandable. So I left and went home.
As soon as I returned home, I received a call from Mike. He managed to give me an estimate sooner than expected, YAY! Mike quoted me an $1100 job for the repair and would require 2.5 hours of labor. I was shocked and outraged at his estimate. I asked him to email me a detailed estimate with the price breakdown. At this time, it was about 1 hour and 30 minutes prior to their closing.
Meanwhile for about 15 minutes, I called other Chevrolet dealerships to compare prices. I discovered that the average cost for the same exact repairs was around $700. They were even shocked and in disbelief after I told them what I was quoted at Stonebriar. I hung up the phone and immediately called Mike to make sure he did not work on my car until I received his estimate (via email) and reviewed it first. Instead of getting Mike, I got his voicemail, and so I left him the message.
Not more than 50 minutes later (about 30 minutes prior to their closing), Mike emailed me the estimate followed with a phone call. On the call, I told him that I felt like he was trying to screw me on the estimate b/c other Chevrolet dealerships were quoting me $700 as oppose to his $1100 estimate for the “same exact repair”. There was an awkward 10 seconds of dead silence on the phone. (BUSTED!!!) I then told him that I wanted to tow my car to another dealership to get the work done there. His outrageous response to me was that I could not tow my car to another dealership because it was too late and that they had already completed the work on my vehicle. WTF!!!! In addition, to add fuel to the fire, he went on to flat out lie and claim that I had approved him to do the repairs during his verbal quote over the phone earlier when I did not! Remember….. I was still waiting to receive his estimate via email so I could review it first. Who in their right mind would approve a repair without reviewing the charges??? Needless to say, I went ballistic!!! Keep in mind folks, around this time; only 1 hour had passed since the last time Mike had called me to give me the verbal estimate. You are one lousy liar Mike! You quoted me a 2.5 hour job to perform the repair, but all of a sudden my car was repaired all within 1 hour?!?!? AGAIN… (BUSTED!!!)
Sad to say, I couldn’t get my car unless I paid. Here is a snapshot of the HUGE price difference for parts and labor before taxes and other fees. Pay close attention to Stonebriar’s Labor Cost.
Stonebriar: Other Chevrolet Dealers:
Parts: $501.36 Parts: $461.78
Labor: $461.70 Labor: $219
Don’t make the same mistake I did by going to this dealership. Do your homework. Google Stonebriar Chevrolet Reviews and read all the horrible past experiences from countless customers. Of course, don’t be fooled by some of the few positive experiences, as you know they were obviously posted by Stonebriar employees.
GOOGLE: “Stonebriar Chevrolet Reviews”
Shortcut: https://plus.google.com/114773767825951169027/about?hl=en
I wish I did prior to bringing my car here! I wish the best of luck to you all!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike
My Stonebriar Chevrolet reviewDO NOT SHOP HERE! This is the worst car dealership I have ever been to! My husband’s car was recently totaled, so we were in the market for a new car ASAP. We drove over 20 miles to look at a specific car my husband was wanting that he saw on their website. When we arrived, we were told by the salesman that the car was being detailed and that we couldn’t see it. I understand that is their policy, but politely asked if we could just take a peek at it since we had driven quite a ways to look at it. (Why are they advertising a car I can’t come and see anyway). When he said no, we decided to leave as it was the only car we were interested in looking at. We told him I guess they weren’t ready to sell that car today and walked out. When I got to the parking lot, one of their employees had me pinned into my parking space as he had parked another customer’s car behind mine and had taken the keys. No big deal, it happens. I was patiently waiting and struck up a conversation with the woman whose car it was. That is when the salesman comes out to the parking lot and confronts me. He asked if I was mad at him or at the dealership. I explained that I wasn’t interested in buying the car anymore and was only still in the parking lot because I was pinned in. He went on to say I was probably mad at some other dealership and not them. I again told him I wasn’t interested in buying any car from him. By this point, three other salesman from the dealership had come out to watch what was going on. He then proceeded to shout at me that I must not be interested in buying a car at all. At that point, I told him I certainly didn’t want to buy a car from him or from that dealership. He then told me they would sell the car to someone else and quick. I told him best of luck with that. I WOULD NEVER BUY A CAR AT THIS DEALERSHIP. PLEASE DON’T SHOP HERE!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Stonebriar Chevrolet reviewCome see why Stonebriar Chevrolet has an “A” rating from The Better Business Bureau !!! vist www.stonebriarchevy.com
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Aaron Wall
My Stonebriar Chevrolet reviewThey had the best price on the net and had a great experience. I will buy my next car from them.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Cary Murillo
My Stonebriar Chevrolet reviewAs one of the millions of hurting Americans who are either unemployed or receiving minimum pay, I feel it is my responsibility and civic duty to make all Americans aware of companies to be avoided. I ask for your help to get the word out. I am elderly and on disablity pay and these customers are the primary targets of dealerships like Stonebriar Chevrolet. I think Stonebriar used those facts to their advantage.
On June 29, 2010, this company kept me at their dealership for five hours until they wore me down. They knew that I had lost part of my disability pay and had to trade my new car, a 2010 Chevrolet Malibu LT, VIN# 1G1ZD5EB4AF197734, in on a used car, 2009 Chevrolet Cobalt LT, VIN# 1G1AT58H997268724, to reduce my payments. They first lied to me on the telephone just to get me into their dealership. Once there, they increased the price by $1,500, but little by little they got within $300 which they asked me to pay. I paid the $300 out of my much needed cash reserve I had for groceries and my required medication just to get the car and get home because I was tired. The company also tried to jip me out of the 12 month, 12,000 mile bumper to bumper warranty. The salesman told me the car was ‘Certified’ and had the warranty. But, after the deal was verbally agreed upon, the internet used car manager and the used car manager (2 different managers) told me the car was not ‘Certified’ and had no warranty. They said at the price they sold it to me, that they couldn’t afford to give me the warranty.
I also asked the used car manager if it had a clean ‘Carfax’ report and if it had any body damage and he said the ‘Carfax’ was clean and it had no damage. After signing the papers, I found the bumper on the rear was dented. I failed to catch it on my quick inspection.
I am not sure whether the following claim is true, but I deeply believe it to be true. When my daughter and I drove over late the evening before, June 28, 2010, to look at the car, it was raining so my daughter stayed in the car. When I jumped back into my car, I told my daughter that it had leather and new tires. After buying the car the next day, I drove off and the car seemed to noisey and rough. When I got home, and as I was checking the tire pressure, I noticed the tires weren’t new.
The next two days, June 30 and July 1, 2010, I spent sending messages to the dealer reporting the dented bumper, the old tires, the noisey and rough ride, the car almost stalling at low speeds, numerous spots of paint missing, and the gas mileage not being close to their and GM’s claims. I told them the car seemed to have been badly mistreated. The company has a 72 hour, 150 mile window in which to allow you to return the car. In the messages that I sent them, I told them that I preferred to return the car and I asked them to reply. They purposely didn’t reply and let the windows expire. And, then they replied and said the windows had expired and there was nothing they could do for me. That was very shrewd of them.
From Tuesday, July 6, 2010 and Friday, July 9, 2010, I begged them to help me with the car to correct all the problems, which now includes a bad oil leak from the engine and a high pitched rattling noise. Their only response was that they couldn’t help me. It became the giant business against the small, unimportant customer.
On Monday, July 12, 2010 and Tuesday, July13, 2010, Stonebriar made an offer that they knew I could not accept. First, they offered to give my car back if I would find new financing and pay $1000 in TT&L and they would take their car back for what I had paid for it. I told them that I didn’t have a $1,000 and that I had paid taxes on that money already. Then they offered to take their car back and give me back the $2,500 that they gave me for my trade (which turned out to be a ripoff) plus $320 that I had paid for T&L. I told them that I would have to shell out another $700 for taxes and I didn’t have a way to get around to find another car anyway. They offered to give me a rental car until Friday and an additional $665 to pay taxes. I was having to go through all the headaches and trouble while they sat back fat, dumb and happy.
I made an offer to them that I would keep the piece of junk they sold me if I could get money to buy good tires and correct the paint problems on the exterior. Since they were willing to give me back my $320 for T&L, $665 for taxes on another vehicle, and they were going to pay for a rentall car, I said that I would settle for $1,200. I also asked them to stand behind the 12 month, 12,000 mile warranty to insure the other problems were corrected. They agreed with the idea. But, as usual they backed out again.
On Friday, July 16, 2010, at 2 PM CST, I met with Phil Mack and Glen Pirtle of Stonebriar Chevrolet to discuss a settlement between Stonebriar and myself. It amounted to Stonebriar wanting me to release them from any responsibility and putting all responsibility on the shoulders of General Motors and myself. I would be required to take my vehicle to OTHER dealers and sit in the waiting room until the problems were corrected and insure that all problems were corrected. General Motors would then pick up the tab for all repairs. If the problems were found to be from abuse by the prior drivers, then the repairs would be taken out of my pocket.
This seems very unfair to me since the problems existed at the time that they sold me the vehicle. Their inspection was either poorly done or not done at all. I pointed out many of the problems within their 72 hour, 150 mile constaints for reporting problems. Stonebriar purposely did not respond to me and now they want to blame me. They told me that I should have physically brought the car back. I wouldn’t do that until they responded to me because I was afraid of causing a scene if I just showed up. I even put in one message for them to respond ASAP and they still ignored it. The management at Stonebriar leaves a lot to be desired. I was a manager with Mobil Oil (now ExxonMobil) for over 20 years and I know that management must respond to customer complaints immediatey. I am also afraid that additional problems from prior drivers might show up later.
I had a bad feeling the day of the sale that I was going to have problems with your internet and sales managers if the car was not right. They lied to me about the price. They finally got the price within three hundred dollars of what they had promised and I finally had to drain my bank account to get the car (That’s how bad I needed it and how tired I was after 5 hours) of bickering.
The salesman was honest and said the car was ‘Certified’ and had an additional 12 month, 12,000 mile warranrty. The internet manager came out and I asked him were it stated the car was warranted. He said the car had no warranty and asked who told me it was ‘Certified’ and had a warranty. I told him the salesman told me. He hit the ceiling and got mad at the salesman. He and the salesman went into the office area and he came back and said the car had no warranty. I looked at him and asked, “Are you going back on your word?” He said they couldn’t afford to give me a warranty because of the price they sold the car to me. I said that I wanted the warranty as promised. He finally came back and told me it had a warranty. When I was ready to see the finance officer, I asked the salesman where the warranty information was. He told me the finance officer would handle it. When I sat down with the finance officer, I ask him if he had the warranty information. He thumbed through the papers and looked at me and said that I had no warranty. He asked me if the sales people told me that it was warranted. I told him yes. He picked up the phone and called someone and asked them to bring over the warranty papers. A few minutes later, the saleswman brought in the certification check list. That is when I really knew I was in deep trouble. I had been lied to over and over and almost tricked out of my warranty. I kept asking about the warranty because I had lost faith in the sales people.
I now wish I had never gone to Stonebriar Chevrolet. They stole my 2010 Chevrolet Malibu with 2LT and only 4,000 miles and will make a giant profit at my expense. They then sold me a 2009 Chevrolet Cobalt with 2LT that turns out to be a piece of junk, not because it is a General Motors car, but because it was apparently mistreated by the previous drivers. Since it was in such bad condition, Stonebriar probably stole it and made a good profit when they sold it to me.
Stonebriar figures if they can force me to keep it and take $1200, they won’t have to find another sucker to sell it to. My parents did not raise a fool and a liar. I know when I have been taken and this is the only time in my long lifetime that it has happened to me. In my old age, I guess I have become more trusting and more gullible.
I am asking all local radio and television stations, all local newspapers and magazines, all blogs, customer complaint websites, email friends, family, neighbors, the Better Business Bureau, General Motors, and local Chamber of Commerces to help me get the word out to all DFW area customers.
My name is Mitch, I am the Sales Director of pre owned autos at Stonebriar Chevrolet. Here are the facts.
1. He came in on our Internet price of $11,800. KBB retail value was over $14,000. We discounted the price to $11,000 to help him meet his own banks lending guidelines. He had to put down $300 to be where his bank would do the deal. The majority of the time here was waiting on HIS bank.
2. His received $18200 for his trade in. NADA clean trade value was $17800
3. The Cobalt is certified with a 12month/12,000 bumper to bumper warranty, and 5 year 100,000 mile power train limited warranty from the in service date. We have not had an opportunity to see all these problems he says he has, however, the car passed a rigorous certified inspection, and has a clean CARFAX.
4. He had 3 days or 150 miles to exchange it for another certified unit, but he only wanted to return it.
5. I called him numerous times during the 3 day period to explain that he could exchange it, not return it, but he admitted that he was out of town for his daughter.
6. His goal was to lower his payments, and still get a car with some warranty, we did that. I’m sure that trading in a 2010 Malibu with 4,000 miles on it for a 2009 Cobalt with 30,000 miles is a hard pill to swallow, I’m sure the ride is going to feel rough compared to what he was used to driving, but we were just trying to help him achieve his goal of lower payments.
At Stonebriar Chevrolet, customer satisfaction is our #1 priority, we have earned an A rating with the BBB. We make every reasonable attempt to ensure that every customer is happy with their purchase. Feel free to reach me directly. Mitch Parsons 214-472-6832
Notice how Mitch has his ass lit everywhere before he responds and they must be the left over of rodeo
I have reviewed the response of Mitch (the jerk) from Stonebriar Chevrolet, 9950 Hwy 121, Frisco, Texas, 75035. Although Mitch was truthful in some of his statements, he is actually more dishonest in writing than he was in person. I can appreciate Mitch’s position in this matter. He must do everything possible to cover his and his manager’s tails. If I wasn’t so honest and protective of my family, friends and neighbors, I would have taken his money offer and ran. But, there is more to this complaint than just money. I am elderly and poor and could use the money, but Stonebriar has failed to live up to their promises to customers about swapping the vehicle within 72 hours and 150 miles, and their rightful duty to repair the problems with the vehicle, of which, they had prior knowledge.
Mitch made some correct statements, but the following is all true!!
1) I found the vehicle on the website, ‘www.cars.com’.
2) I called and talked to a Mr. Brooks and explained my predicament. The car was listed at $11,886. I told him that I would trade with him for $8,500 difference because that was all my credit union would finance on the car. He asked me what I would offer. I told him that I would give him $11,000 for his car and I would need $2,500 equity out of mine, and I had no cash to put with it. He told me that he could make that work and told me to come in the next day. My daughter and I drove down to look at the car late that evening. It was raining, but I jumped out and looked inside and then inspected the tires. I jumped back in my car and immediately told my daughter that it had leather seats and new tires.
3) The next morning I went down to finalize the deal. To my surprise when they brought out the papers, the difference was $10,000 instead of $8,500. Again, I told them that my credit union would not finance but $8,500. They told me I could pay $1,500 down and I repeated to them that I didn’t have that kind of money. I called my credit union to see if they would loan more. After 30 minutes or so, they called back and said no. The sales people kept going into their office and stayed for long periods of time. They would come back with a little better deal, but I would tell them I couldn’t pay more. I told them that I was promised a deal over the phone and now they were trying to get more money which I didn’t have. They eventually came back with a difference of $8,745 and told me to put down $300 and it would work. I said I didn’t have $300 to spare, but after 5 hours of bickering, I was worn out, confused, angry, beat up, disappointed, and dead tired. I eventually gave in and gave them $300 of the money I had to live on for the rest of the month and part of the next month.
4) I won’t repeat what I said earlier, but these characters did everything in their power to cheat me out of my 12 month, 12,000 mile warranty. They said the car was not ‘certified’ and had no warranty. The honest salesman had told me during our discussions that the car was ‘certified’ and had a warranty.
5) After signing the papers (the finance person helped me get the warranty from the crooks next door), I had to wait 30 minutes to an hour for the car. The salesman said that they were cleaning it. The car was already clean so I became curious of what they were actually doing. When I got home, I checked the air pressure in the tires because of the now tremendously rough ride. That is when I noticed the old tires on the car. I asked my daughter if I had told her it had new tires and she said yes. I didn’t really push the issue because I couldn’t prove it to be true. I find it very hard to be dishonest, and I never said that I was wrong about the tires being new.
6) When taking delivery of the car, I noticed a large, but almost unnoticeable dent in the bumper. Most of the dent was on the lower part of the bumper. I told the salesman that the Mitch had lied to me. The salesman told me to take it up with Mitch. I called Mitch when I got home and told him about the dent and told him that he had lied to me and told me there was no damage to the vehicle. I also mentioned the tires. He told me that he showed me the Carfax report and there were no wrecks. I told him that was true, but I had specifically asked him was there any damage that was not reported to Carfax. He said no. I took the car back and they partially fixed the bumper.
7) As I drove the car, I noticed more and more problems. The car rode much worse than when I test drove it, there was an oil leak, there was a high pitched rattle, the car vibrated at different speeds and at acceleration, there was a hesitation and a jerk when letting off the accelerator and then reapplying the accelerator, the car idled way too fast, the gas mileage was way below advertised MPG claims, and the car seemed to be a little uncontrollable on the highway. I notified Stonebriar immediately, but got NO response.
8) I had noticed while negotiating for the car that Stonebriar had a 72 hour, 150 mile guarantee. I didn’t know the details, but I felt a little more comfortable about buying from them. I told them that I was afraid of the car they sold me and that I wanted mine back. They never bothered to respond. I did not want to go up to the dealership and cause a scene, so I waited for their response. There was no response coming until after the 72 hour period. They told me that I should have physically returned the vehicle and that I had missed the deadline. They then said that the guarantee did not mean that they would give my car back and that they could only trade with me. I then understood why they never responded. They knew I didn’t understand their policy, but they never attempted to call me and explain. Now, they refused to trade with me. This is when I knew that I had bought a dud from a crooked company. Mr. Pirtle, the General Manager, lied when he said that I seemed satisfied after any of our discussions and any of his unfair offers to settle. I have not been satisfied since the day after I bought the car and he KNOWS it. And, I never stopped contacting Stonebriar once I became dissatisfied. And, Stonebriar NEVER, EVER promised to correct all the problems. Mr. Pirtle reached out to me and wanted me to accept $200 payment so that I would release Stonebriar and accept the car in its current condition. I told him no and I wanted the car repaired. I never told him I needed groceries and medicine.
I h I have to laugh when Mr. Pirtle, says he reached out to me in attempt to solve this issue and he definitely never offered to repair any problems with the car. To put it bluntly, Mr. Pirtle is an out and out liar. He says in an attempt to resolve this issue, he WILL agree to one of the following: (Please note that he is using ‘until Tuesday July 13th at 8 PM.’) I think you will see right off the bat, that he is lying because that date was a week ago. Mr. Pirtle didn’t respond to the BBB until July 17, 2010.
1) Take back the car he sold me and give back my car. I would have to find my own financing which would now be difficult because of my financial situation, pay $1,500 in TT&L, and live with payments higher than I had when I went to Stonebriar. Who wins here and who loses?????
2) They would purchase the car back for what I paid plus the $327.07 in T&L. That would leave me without a car which meant I would have to rent one and when I found another car, I would have to pay about $1,200 in TT&L..
Was Mr. Pirtle right when he said that neither of the above would have resulted in no value loss to me? Like FOXNEWS says, I “report, you decide!” And, like FOXNEWS, I “am fair and balanced!”
As always, Mr. Pirtle, like Mitch, also tells a half truth. I said that I would accept $1,200 to buy new tires and have the exterior damage, including the paint, repaired, if Stonebriar would insure that I had a 12 month, 12,000 mile warranty and they would repair all existing problems. They refused and I declined their offer. By the way, it will cost around $1,500 just to repair the exterior of the car and leave nothing for tires. Also, remember, that they had tried to steal my warranty. Yes, Mr. Pirtle again tells a half truth. Since they would not settle for $1,200 and repair the car and I had found out that it was going to cost around $2,000 to repair the car and buy tires, I upped the settlement amount to $2,000 and for Stonebriar to repair all outstanding problems with the car. Again, they refused.
“Stonebriar Chevrolet has attempted to resolve Mr. Johnson issues as stated above but he amazingly has declined all offers.”
Now folks, is that a joke or what?? I have told you the honest to God’s truth! I would have nothing to gain and a lot to lose if I took their small amount of cash settlement and the wreck they sold me to drive on the highway. It is much more important to me to protect my family, friends, neighbors, and fellow Americans from companies that practice unethical sales techniques against unknowing customers, including the elderly and disabled.
If you just can’t resist going to Stonebriar Chevrolet, stay as far away as possible from Mitch. He uses smooth talk to pickpocket you.
Jim Johnson
Frisco, TX
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Stonebriar Chevrolet reviewBought a used car after searching for a couple weeks. Other dealers I went to were the same old games. Drove the car, liked it, haggled on the price until I felt I was getting a good deal and was outta there in about an hour or so, quick and painless. The next day I had a low tire, took it back, repaired a nail I picked up somewhere, had me outta there quickly again no charge. Awesome customer service, thanks guys, I will send you all my peeps.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
09
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Vehicle make
Honda Accord
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Service Technician
My Stonebriar Chevrolet reviewHORRIBLE COLLISION SHOP. Car was delivered 2 WEEKS LATER than promised. Car had several electrical problems after being returned. Also car was not completly cleaned and floor mats were missing. These people don’t care about you or your car. My insurance recommended this place but you can chose another if your insurance recommends it. AVOID!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Stonebriar Chevrolet reviewDon’t waste your time and ruin your day by dealing with these people! They are rude, inconsiderate, and liars… The lame salesman I had to put up with tried to “talk car” with another salesman, thinking I wouldn’t understand I guess because I’m a woman.. not to mention they way under valued my trade… I would rather ride a bicycle the rest of my life than ever do business with anyone at this dealership.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Buick
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Service Technician
Mike Mcdonald
My Stonebriar Chevrolet reviewThis place is terrible. They will nickle and dime you through the door. We took our car in because the check engine light was on and the door handle was broken. We received a quote for $500 to replace a secondary air intake solenoid and $385 to replace the door handle. We had taken the same care in about six months prior to have the other door handle fixed and it cost $150. I questioned the major discrepency in pricing and was told that I should have gone to the parts department for the door handle because the service department charges outrageous prices for labor. This is all within the same company. We went ahead and had the air solenoid fixed and the very next day the check engline light came back on. We took it back to Stonebriar Chevrolet and were told that a transmission solenoid is out now. This solenoid would cost an additional $500. We are now in the process of cutting our losses and trying to find somewhere new to fix our vehicle. If this website would allow me to give a rating a 0 then I would in a heartbeat.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John Frigon
My Stonebriar Chevrolet reviewAwesome experience! Highly recommend.
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