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Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
Yes
Year of your vehicle
2001
Make of your vehicle
TOYOTA
Name of Your Service Technician?
HENRY/SERVICE ADVISOR
Review Ratings Score
Problem Fixed
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Treated
5
Overall Score
5.00
THE ONLY THING I CAN SAY BAD ABOUT MY EXPERIENCE OF THE SERVICE DEPARTMENT IS: THE WAITING ROOM IS SMALL.....
THE SERVICE DEPARTMENT ADVISOR MET ME AT MY CAR, TOOK MY INFORMATION AND DIRECTED ME TO THE WAITING ROOM. THE AIR CONDITIONER COMPRESSOR WAS REPLACED AND I AM PLEASED WITH THE WORK. I HAVE SINCE HAD MY OIL CHANGED THERE AND I WILL RETURN.
When vehicle was bought, they prided themselves on service and gave us the "TIRES FOR LIFE" deal with the purchase of a new vehicle. Our service and maintenance was really good up until the time our vehicle needed new tires. They put the tires on. When we got home(Knoxville) ALL 4 TIRES were practically FLAT and we had to put air in all 4 before we could drive back to Alcoa with our problem. Upon arrival @ the dealership, they threatened to call the police on us after we had paid nearly $400.00 for maintenance/service, they made us feel as though the whole problem with the tires was our fault and we didn't have a reason to be upset after paying for service and arriving home with 4 TIRES THAT WERE EXTREMELY LOW ON AIR.
Post Thanked
0
times Post Booed
0
times
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Airport Toyota Rick Mcgill is a dealer in Knoxville, TN. Airport Toyota Rick Mcgill offers Toyota and Used Cars. Please feel free to Rate and Review the Airport Toyota Rick Mcgill Dealership so other Car Buyers can know what dealerships in the Knoxville, TN area are great and which ones are just so-so. You can also use the Map below to locate other Knoxville Car Dealerships quickly and easily!
Airport Toyota Rick Mcgill
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