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Airport Toyota Rick Mcgill in Knoxville TN

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Airport Toyota Rick Mcgill

(865) 970-2615

3145 Airport Highway
Knoxville, TN 37902

Overall Rating 1.601.601.601.601.60
Sales Rating 3.003.003.003.003.00
Service Rating 0.000.000.000.000.00

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September 11, 2009, 6:42 am
EdenKai
Car Dealer Check Member
 
Join Date: Sep 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
EdenKai

Default BEST SERVICE/PROFESSIONAL/ CLEAN
5.005.005.005.005.00

** This review is not verified by EdenKai ***
Since this review is not verified it neither counts for or against the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair

Were you given an accurate wait time?
Yes

Would You Recommend this Dealership?
Yes

Year of your vehicle
2001

Make of your vehicle
TOYOTA

Name of Your Service Technician?
HENRY/SERVICE ADVISOR

Review Ratings Score
Problem Fixed5    Greeting5
Honesty5    Time5
Questions5    Promises5
Treated5   
Overall Score 5.00

THE ONLY THING I CAN SAY BAD ABOUT MY EXPERIENCE OF THE SERVICE DEPARTMENT IS: THE WAITING ROOM IS SMALL.....
THE SERVICE DEPARTMENT ADVISOR MET ME AT MY CAR, TOOK MY INFORMATION AND DIRECTED ME TO THE WAITING ROOM. THE AIR CONDITIONER COMPRESSOR WAS REPLACED AND I AM PLEASED WITH THE WORK. I HAVE SINCE HAD MY OIL CHANGED THERE AND I WILL RETURN.
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August 28, 2009, 3:19 pm
Mark Kirschler
Car Dealer Check Member
 
Join Date: Aug 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
Mark Kirschler

Default Get it in writing!
3.003.003.003.003.00

Pressure from salesperson to "Buy Now"
Low

How did you first contact the dealership?
Phone

Did you purchase from the dealership?
No

Would you recommend this dealership?
No

Name of Your Salesperson?
Gary Moore

Review Ratings Score
Pricing3    Greeting3
Honesty3    Time3
Questions3    Promises3
Financing3    Treated3
Overall Score 3.00

Received a out the door price on Wednesday and went to buy Friday and the price increased 1000.00
Do not deal with this scam!
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June 17, 2008, 4:24 pm
humble524
Car Dealer Check Member
 
Join Date: Jun 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
humble524

Default BAD service
0.000.000.000.000.00

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
No

Would You Recommend this Dealership?
No

Year of your vehicle
2007

Make of your vehicle
avalon

Name of Your Service Technician?
? ?

Review Ratings Score
Problem Fixed0    Greeting0
Honesty0    Time0
Questions0    Promises0
Treated0   
Overall Score 0.00

When vehicle was bought, they prided themselves on service and gave us the "TIRES FOR LIFE" deal with the purchase of a new vehicle. Our service and maintenance was really good up until the time our vehicle needed new tires. They put the tires on. When we got home(Knoxville) ALL 4 TIRES were practically FLAT and we had to put air in all 4 before we could drive back to Alcoa with our problem. Upon arrival @ the dealership, they threatened to call the police on us after we had paid nearly $400.00 for maintenance/service, they made us feel as though the whole problem with the tires was our fault and we didn't have a reason to be upset after paying for service and arriving home with 4 TIRES THAT WERE EXTREMELY LOW ON AIR.
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