Brent Brown Toyota
1995 N University Pkwy
Provo
UT
84057
(801) 224-1320
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By taking a few minutes you can let everyone know how well you were treated or you can register a complaint of Brent Brown Toyota.
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Brent Brown Toyota is unclaimed, so the information on Car Dealer Check is gathered from 3rd party sources including this Website . If the image or description of Brent Brown Toyota is incorrect please press here to send the correct information for review. If you run Brent Brown Toyota please claim your Car Dealer Check listing to update it.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Todd
My Brent Brown Toyota reviewDon’t plan having buyer’s remorse if you buy a car from Brent Brown. They will threaten to sue you and don’t care if they loose money on the transaction. Once they sell a car it is sold because they pay their salesmen $500 commission per car.
I also didn’t have a good experience with their repair department. The mechanic lied to sell the car and then after the sale revealed there was extensive work that had to be done. Of course, they were willing to do the repairs for me after the sale.
I am one year away from purchasing a $50,000 truck and I won’t buy it from them. I definitely will not use them for repairs either.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
..
My Brent Brown Toyota reviewIwas truly impressed with how much effort was put into by the staff atBrent Brown Toyota to make sure we had a good experience and to makesure we got what we were looking for at the price range we werelooking for. Brady was very helpful through the whole process andgreat to work with. This dealership really impressed me!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
.....
My Brent Brown Toyota reviewI was impressed from beginning to the end, I was treated very nice, and I might add it was the first time that it has happened for me when dealing with buying a vehicle, I couldn’t have asked for better treatment. Thank you
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Brent Brown Toyota reviewWe were attended to by a young salesman, whose name regrettably escapes me. This salesman was boorish, condescending, standoffish, and offensive from the get-go. I remarked to my husband, aside, that the Toyota’s “sand” color was probably the exact same as the snootier Lexus “champagne” color and the salesman stepped closer, sneered, and said, “You wouldn’t know this, but Toyota and Lexus ARE the same.” He hustled us into the office before we even came close to deciding on a vehicle. He ran our credit, informed us we were a “tier two” and asked, almost out of habit, what price range and down payment we wanted. When we answered, he laughed and said incredulously, “You’re a tier two and you want a payment of $X and no down?!” Rather than judging a customer, a good salesman would have known that this is the information you take to find a solution and make a sale.
Instead, he proceeded to regale us with the example of how he had just arranged an incredibly smart deal trading in his BMW for a Lexus (or something of that nature) and just how much each vehicle was worth and why that was such a great deal for him. Which obviously had no bearing on our situation, other than making us feel even more sheepish about our apparently dubious credit and unrealistic hopes of monthly payment amounts. The sales manager stepped in at this point (an older gentleman, the name again has faded with time) and was much more respectful, but the damage was done. We left, angry and humiliated.
A few weeks later, we decided to try again and instead visited Mark Miller Toyota in Salt Lake. The experience was night and day to what our experience at Brent Brown had been. We were treated fairly, with respect, and though our credit was imperfect, we were still able to lease a Tundra and left feeling great about our decision. A few months later, we returned to our same salesman and leased a 4Runner. In fact, our experience was so good, we may never be able to buy or lease anything other than a Toyota unless our salesman (Dave LaCourse) changes brands.
If you are looking to be humiliated, pushed around, or treated like dirt, then Brent Brown is the place to go. But if you’re looking for an honest, respectful, no pressure experience, save yourself the heartburn and go to Mark Miller Toyota. They helped us achieve what we walked in wanting to do: to buy a quality brand vehicle at a good price and feel great about it.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
toyota tacoma
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Service Technician
My Brent Brown Toyota reviewI have had several bad experiences with these guys and have talked to others who feel they ripped them off as well…..don’t honor warranty, try to do stuff that doesn’t need to be done…put it this way…if you walk into their shop and have them check something they will find something to fix even if it doesn’t need it.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Chris
My Brent Brown Toyota reviewWhat a rip off, I couldn’t find a used civic with low miles anywhere so I was forced to work with them. They overcharged me and wouldn’t come down at all. They told me it was all in working condition, but when I got home the Stereo didn’t work and they wouldn’t fix it. Don’t work with Chris from sales or Kelly the finance manager they were the ones that ripped me off and they did it while smiling.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dustin
My Brent Brown Toyota reviewFelt overly pressured. Very rude service. It was not about the customer at all.:mad:
Also commented on how he needed stats for the day so he said we should just buy it then. Said that discussion was no longer needed and to just buy the truck then and there. Not professional at all!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
Jeep
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Service Technician
Johnathan
My Brent Brown Toyota reviewI will not go into a huge ramble about how bad these guys are, but I do want to discourage anyone from using their service department as possible. STAY AWAY FROM BRENT BROWN!! They billed me for work never done, I can prove it and did. This took over a year to get them to stop billing me though. They are now billing me again for work they never did on my Jeep. They burnt my carpet and had a bad job done to patch it and will not respond now about fixing it the right way. They changed the price on me when I went in to pay for repairs the time they did repair something. The time they did repair something they burnt my carpet so in the end I’m not sure it counts as a repair. haha These guys are crooks and horrible to deal with!
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