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I bought a 2009 BMW from David Aviles at Russel BMW and it's been the worst customer service experience I've ever had. In fact, I've had a much better customer service experience buying Ford's.
The warning signs started when I realized I knew more about the car I was buying than David. When I'd ask David a question about the vehicle rather than telling me he didn't know the answer and would need to research question and get back to me, he would just provide an incorrect answer.
You'd think someone with so much self proclaimed knowledge and experience would have the process of selling a car mastered, but it was anything but that. If you are buying a BMW from David, be prepared to make it a part time job. If you have a question, don't expect a return phone call, it's your job to call until you catch him. Need the vehicle pickup date, you'll have to call repeatedly. Missing something you paid for during the sale such as the iPod connector, accessories or the tags, you guessed it you'll have to call until you corner him.
Once the sale is complete and Russel BMW has your money, it only gets worse. Russel BMW will forget you bought a car from them and are a customer. If you think my experience is unusual see the Better Business Bureau website at http://www.bbb.org/greater-maryland/business-reviews/auto-dealers-new-cars/russel-automotive-group-in-catonsville-md-23015460 They rated the Russel Automative Group an F which as a customer is no surprise.
I regret purchasing my BMW from Russel BMW and wished I would have bought my car elsewhere.
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Russel BMW Sales is a dealer in Catonsville, MD. Russel BMW Sales offers BMW. Please feel free to Rate and Review the Russel BMW Sales Dealership so other Car Buyers can know what dealerships in the Catonsville, MD area are great and which ones are just so-so. You can also use the Map below to locate other Catonsville Car Dealerships quickly and easily!
Russel BMW Sales
Russel BMW Customer Service Is Non-existent
