Car Dealer Reviews - Read - Write a Review
Search Car Dealer Reviews  
Advanced Search | Zip Code Search RSS FeedsFollow Car Dealer Check on TwitterFollow Car Dealer Check on FaceBook
Free User Registration Add a Dealer FAQ Car Forum

Russel BMW Sales in Catonsville MD

If you plan on shopping at Russel BMW Sales in Catonsville MD be sure to read the reviews. If you have already shopped at Russel BMW Sales please take a moment and write a car dealer review and let others know what to expect, Good or Bad.

Russel BMW Sales Sales Review Write a Sales Review Russel BMW Sales Service Review Write a Service Review

NOT a Car Dealer Check Member

Russel BMW Sales

(410) 744-2000

6616 Baltimore National Pike
Catonsville, MD 21228

Overall Rating 0.380.380.380.380.38
Sales Rating 0.380.380.380.380.38
Service Rating No Ratings Yet

Vehicle Research Information


Steps for Best Car Price
Edmunds Vehicle Research
Vehicle History Report


 BMW Price
BMW Dealers
 BMW Forum

 Driving Directions Link

Is this your Dealership? Edit This Dealership Bookmark this Page

September 29, 2009, 12:14 pm
 
Join Date: Sep 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
BMWCustomerServiceSucks is on a distinguished road

Default Russel BMW Customer Service Is Non-existent
0.380.380.380.380.38

Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
No

Name of Your Salesperson?
David Aviles

Review Ratings Score
Pricing1    Greeting0
Honesty0    Time0
Questions0    Promises0
Financing2    Treated0
Overall Score 0.38

I bought a 2009 BMW from David Aviles at Russel BMW and it's been the worst customer service experience I've ever had. In fact, I've had a much better customer service experience buying Ford's.

The warning signs started when I realized I knew more about the car I was buying than David. When I'd ask David a question about the vehicle rather than telling me he didn't know the answer and would need to research question and get back to me, he would just provide an incorrect answer.

You'd think someone with so much self proclaimed knowledge and experience would have the process of selling a car mastered, but it was anything but that. If you are buying a BMW from David, be prepared to make it a part time job. If you have a question, don't expect a return phone call, it's your job to call until you catch him. Need the vehicle pickup date, you'll have to call repeatedly. Missing something you paid for during the sale such as the iPod connector, accessories or the tags, you guessed it you'll have to call until you corner him.

Once the sale is complete and Russel BMW has your money, it only gets worse. Russel BMW will forget you bought a car from them and are a customer. If you think my experience is unusual see the Better Business Bureau website at http://www.bbb.org/greater-maryland/business-reviews/auto-dealers-new-cars/russel-automotive-group-in-catonsville-md-23015460 They rated the Russel Automative Group an F which as a customer is no surprise.

I regret purchasing my BMW from Russel BMW and wished I would have bought my car elsewhere.
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply
You must be logged in to Thank this post Post Thanked
0
 times You must be logged in to Boo this post Post Booed
0
 times

Other Useful Searches for Catonsville MD
Russel BMW Sales is a dealer in Catonsville, MD. Russel BMW Sales offers BMW. Please feel free to Rate and Review the Russel BMW Sales Dealership so other Car Buyers can know what dealerships in the Catonsville, MD area are great and which ones are just so-so. You can also use the Map below to locate other Catonsville Car Dealerships quickly and easily!
Catonsville Car Dealers
Catonsville BMW Dealers
Other Dealers in Catonsville

Copyright Car Dealer Check © 2005 - 2009. All Rights Reserved