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Service manager refused to perform follow-up warranty service to make repairs right. X-6 bumper not installed correctly and fog light asembly still hanging by the wires.
I have purchased three cars from Tom Bush. My most recent purchase was about a month ago. The salespeople there seem to be very knowledgable about the wide variety of inventory they have. Their pre-owned cars are always very clean. I have had no problems with service (although I use my salesman to schedule appointments) and whenever I need a car because one of my cars is in service, they seem more than willing to loan me a vehicle. I definately reccomend cultivating a relationship with a salesperson, this seems to speed up the process of service and anything that needs to be done.
They are very upfront about the way they do business and seem to genuinely care about there reputation in the community. I think they have been around for something like 39 years or so..this says alot to me, I hate going to buy a car and feeling like my salesperson won't be there the next time I go. My salesperson has been there going on 5 years.
My sister just purchased a full-size SUV from them because of her new baby and my father is looking to purchase a certified BMW in the near future. I have every confidence that they will be handled in the same professional manner that I have been every time.
Another nice thing is the way they handle people with not so good credit. My credit isn't bad but it isn't perfect either, the finance manager did everything he could to get me approved with a low interest rate and got me to the payment I wanted without me having to go broke looking for a down payment. I really feel as if they wanted to earn my business every time.
In a time where everyone seems to be trying to take advantage, it is a nice change to feel like your business is genuinely appreciated!
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5 Cars puchased and not 1 problem!***This Review is not Verified by bim1227***
** This review is not verified by bim1227 ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Chuck Hollis
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
5.00
I have purchased two BMW's and a MINI from Tom Bush and every experience has been top notch! I have also purchased two other brands of used cars. I refer all of my friends and family into purchase their vehicles from Tom Bush as well. Every employee I have had contact with has exceeded my expectations of what a car dealer should do for their customers. I get preferential treatment when making appointments for service and they manage to always get me in right away. I have had to have my cars in service a few times and my car has always been washed when it was returned to me!
I will continue to do business with Tom Bush with mynext car purchase!
I have purchased two BMW's and a MINI from Tom Bush and every experience has been top notch! Every employee I have had contact with has exceeded my expectations of what a car dealer should do for their customers. I get preferential treatment when making appointments for service and they manage to always get me in right away. I have had to have my cars in service a few times and my car has always been washed when it was returned to me!
I will continue to do business with Tom Bush with mynext car purchase!
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AVOID!***This Review is not Verified by mike_ben***
** This review is not verified by mike_ben ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Review Ratings Score
Pricing
1
Greeting
2
Honesty
0
Time
1
Questions
2
Promises
0
Financing
0
Treated
1
Overall Score
0.88
stay away and buy somewhere else if you can, tricky pricing with hidden fee's. They will try to nickle and dime you to the end in a very tricky sneaky ways.
Very unprofessional and rude service tech. Never called to discuss work being done on the car. We had to call twice to check the status. We arrived for pick-up and the only thing he said was "Sign here and here". Excuse me, would it be too much trouble for you to review the work that was done? We have brought this car in for the regularly scheduled maintenance and never once, now we find out after the fact, did they ever rotate the tires. They need some type of check list per vehical make so when the car comes in for regular maintenance they do these things. It appears all they do is address the items that the owner brings to their attention and nothing more. I will NEVER return to this dealership.
!! DO NOT GO TO Tom Bush for Servicing your BMW if*you want to live !!
Here is my dreadful experience:
I have been to Tom Bush BMW (Atlantic Blvd) about 4*times for AC repair and couple of times for scheduled*maintenance. I don't think they have the knowledge or*
expertise to fix a problem. They are totally*UNPROFESSIONAL. I have been robbed of my portable GPS*system during my last visit. When I complained to the Service Manager, he didn't even offer an apology. I*consider it my mistake to assume that a luxury car*dealership will be professional.*
Here is why I thought of writing reviews now.. I*ALMOST DIED due to bad workmanship of Tom Bush BMW*Service dept. As usual my AC was not working.. the*service manager also asked me to do the regular*maintenance as it was close to Service requirement. I*agreed. I am not sure what they are supposed to do..*but I assume that they are supposed to check the*tires, fluids, etc as part of the service. I don't*think they bothered to do it. 3 of my 4 tires were*totally worn out.. I skid on the freeway and lost*control of the car. I consider this to be a BIG*MISTAKE on Tom Bush Service Dept. They SHOULD HAVE*CHECKED THE TIRES and cautioned me about it.*
I don't know how Tom Bush still has the dealership*with such bad service.. This is not the reason why I*bought a BMW.. not what I am expecting driving a*luxury car.*
So all you BMW owners out there.. DO NOT GO TO Tom*Bush for Service.. I SURVIVED.. I thank GOD for*that.. DO NOT TAKE CHANCES WITH YOUR LIFE!
I am not sure what BMW USA is doing about this. I*have made several request to talk to BMW USA customer*service.. I haven't been lucky yet. I would request BMW USA to consider having other BMW dealership in*Jacksonville, FL. *If this is the type of dealerships*that you have I will NOT BUY A BMW again.*
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Tom Bush BMW
Refused to Perform Waranty Service
3 cars for myself and 2 for family
5 Cars puchased and not 1 problem!
Tom Bush BMW, Atlantic Blvd, Service Dept