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Had car in dealership for water leak. Original date of water leak found was 8/2008 that the dealership stated was condensation from the A/C. Took the car back and they could not find the leak. Called in a specialist and had to take the car back 3 times before leak was found. On third try they called me and stated leak was fixed but car would not start. The PCM had gotten wet from leak. They had the car about 8 days and this happened on the 7th day. They then told me the cost was $1000.00 but they covered HALF under a warranty. Therefore I owed $500.00 on top of the $170.00 I paid to have the leak fixed. Then there were multiple scratches on my car from previous visits. Complained to General Manager, but only took off $100.00 from total repair which is now at $570.00. FOR A LEAK THEY KNEW ABOUT 6 MONTHS AGO!!! Would recomend ACUTECH in Greenville, SC. They cost half what the dealership cost and Terry Kitchens won't make you feel like crap when you complain about their work being half done. Would NEVER recommend Acura service from Bradshaw Acura. However, the body shop does EXCELLENT work.
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April 17, 2009, 10:15 am
csanders75
Car Dealer Check Member
Join Date: Apr 2009
Reviews: 2
Review Comments: 1
Forum Posts: 0
Update on BAD CUSTOMER SERVICE
I was contacted by Larry Frank about my posting. He was very apologetic for what had happened in the service department and told me that he would do anything he could to earn back my business and to correct the previous problems. I think I will try to see what will happen and update you on the service quality. Hopefully the quality will be back to where it was one year ago.
I have had my car in for the same repair three times now. I dropped it off this morning and they had the nerve to ask me to pay for the $90 dollar diagnostic fee!! Why pay for it again when it didn't work the first two times. My car is still not fixed, they did not say they were sorry. They treated me like all of it was my fault. I have paid over $1000 dollars for it to be fixed. I have the 100k warranty, which is a joke!
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