If you plan on shopping at Brad Benson Mitsubishi in Monmouth Junction NJ be
sure to read the reviews. If you have already shopped at Brad Benson Mitsubishi
please take a moment and write a car dealer review and let others know what to expect,
Good or Bad.
This has been the worst experience ever! They are all liars...even the general manager David. He has lied and said we signed a form that we never did and then he threatened us and insulted my marriage. Then I looked at Better Business Bureau rating and saw that they had the lowest score possible. Not surprised. We have been mistreated and lied to over and over again. Leon, Tom, and David need to take some classes on customer service and how you treat customers because they have no clue. David, the general manager, just bragged about his position the entire time we spoke to him and constantly gave us a time check as to how long he had been talking to us. This is all while threatening us for his mistake. He lost information that we gave him and was threatening us. The fact that even the general manager is a liar lets you know what time of dealership this is. Leon and Tom claim to be the general manager's boss so clearly there is confusion as to who is in charge at this dealership. We did everything we were supposed to and gave them all the information that they needed. The lost it. If I can give you any advice it would be to stay away from this dealership and run the other way!!!!
Post Thanked
0
times Post Booed
0
times
Sales Rep. Curse when they talk. No Respect at all***This Review is not Verified by varunpat******Resolved***
Sales Rep. Curse when they talk. No Respect at all
** This review is not verified by varunpat ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
The dealer has resolved this review to the satisfaction of varunpat. You can see the dealerships original score in parenthesis () below:
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Mark D.
Review Ratings Score
Pricing
0 (3)
Greeting
0 (3)
Honesty
0 (3)
Time
0 (3)
Questions
0 (3)
Promises
0 (3)
Financing
0 (3)
Treated
0 (3)
Overall Score
0.00
RESOLVED REVIEW: Cant Recomend to anyone.
ORIGINAL REVIEW: This dealership is worse place to buy your car. Staff, they dont treat you well. Specially, SALES REP. MARK D. I dont know what does he think of himself. That guy, curse at you when he talks. He has no manner. When you put your price on the table. instead, of making negotiation, He laugh and makes stupid comments. He lie as well. After the whole conversation. His manager Jason Ostrowsky, Sales Mgr will come. He will take his side and tell you that dont listen to him. his new, blow, blow, blow. You will waste your time in this dealrship. They treat you like, you are buying something for $1. I know, you still go there after all these negative review. If you still go do not take SALES REP. MARK D as you sales rape. Otherwise, YOU ARE GOING TO WASTE TIME.I have one request to BRAD BENSON. Please, Fire Mark D. he is negative impact on your business. Not me, Lot of people are saying that. My few friends bought cars from him and they had worse experience from this place. Or, teach him some manner how to talk to the customer. Customer are spending 20k to 30K. So, they do deserve the respect and dignity.Hope, this review help the future buys.By the way,I bought the car from Colonial. I paid $1000.00 less then what BRAD Benson offer me end of the negotiation.
Post Thanked
0
times Post Booed
0
times
Avoid Brad Benson unless you are a good negotiator
Avoid Brad Benson unless you are a good negotiator
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Any sales person is the same
Review Ratings Score
Pricing
3
Greeting
3
Honesty
3
Time
3
Questions
3
Promises
3
Financing
3
Treated
3
Overall Score
3.00
Brad benson is not the right dealer.
1)They advertise as 30% off posted dealer price.I looked at Santa Fe and the dealer price is $36,000. Wooooow what a scam. Roughly $8000 above MSRP. If you ask about 30%, they will say that you don't qualify because you are not from military.
2)The sales associate told all kinds of stories when i asked about the manufacturer rebates, I insisted hard and sat there arguing for one hour until i got the manufacturer rebates.
3)Sales associates tried to steer me towards monthly payments which is a big scam by itself. Oh by the way DON'T walk into the dealership without cash or a preapproved loan. They do so many scams with the financing.
4)Sales person asked me to sign on the paper that I am buying a car today just to hypnotize me as i was negotiating with him too much and he plays all sorts of tricks like
a) How would you drive to work if you don't buy the car today?.. yaa right
b) Somebody walks by and says, if you don't buy the car, there is one more customer who likes this car and he will buy it. I stood up and said Give it him and tried to walk away and my sales assoicate came back begging to come back to the negotiation table.
6)DON'T take your kids to the dealership.Look for friends who can negotiate well, atleast 2 friends.Be prepared to negotiate atleat 2-3 hours on the price, so DON'T GO with the KIDS and have 2 FRIENDS with you.
7) Don't tell about trade-in until you are satisfied with the price. Do your research on trade-in and don't trade-in until you get a good deal on trade-in. You can always sell by yourself.
8) Most important don't get into the discusssion of monthly payments. Negotiate until you get a good price, Avoid taking loan from them.
9)Research on the internet on hyuundai's website about the manufacturer rebates, the MSRP, financing information and take a printout and be ready to show the printouts, as I was shown OLD printouts which had different information.. Wooow what a scam.
10)FINALLY BE PREPARED TO WALK AWAY FROM THE STORE IF YOU DON'T LIKE INTO WHAT YOU ARE GETTING. There are other hyundai dealers too. Have a Plan-B.
11) BOTTOM LINE, They are there to make maximum amount of money and they don't care to rip off your shirt if possible.
By the way I had to stay 4 hours in the dealership 6:00pm - 10:00pm to get the best deal i think, i paid 24,500 for hyundai santafe LE 2008 model.
Don't loose your peace of mind by walking into the store unless you know what price you want to pay.
Hope this helps.
Post Thanked
0
times Post Booed
0
times
August 12, 2009, 9:39 am
mkpsharma
Car Dealer Check Member
Join Date: Aug 2009
Reviews: 1
Review Comments: 1
Forum Posts: 0
Comment on Avoid Brad Benson unless you are a good negotiator
First time car buyers beware, especially students, You have no idea of how this dealership plays tricks. Better go with a person with enough experience.
1. They collected more than they paid for registration and TITLE.
2. They forced me to go for a FINANCE promising an incentive and were able to acknowledge and pay back the inncetive..instead ABUSED and miss treated me.
The SALES MANAGER performed the bad act, however the sales person cannot do anything as he is help less.
Post Thanked
0
times Post Booed
0
times
August 3, 2009, 12:07 pm
gopibuz
Car Dealer Check Member
Join Date: Aug 2009
Reviews: 1
Review Comments: 1
Forum Posts: 0
Update on Bad Sales Manager
1. They collected more than they paid for registration and TITLE.2. They forced me to go for a FINANCE promising an incentive and were UNable to acknowledge and pay back the inncetive..instead ABUSED and miss treated me.
A week after buying my car, I realized there was a problem with one of the doors. I took it to the dealership. They said they have to order a part and replace it. They gave me a date and time. I came in that day. They said the part is not in yet and reschedule my appointment. I got back and still the part was not shipped. I got furious and started talking loud. I said "buying a Mitsubishi was a mistake" and the lady at the service desk responded "who asked u to buy a Mitsubishi". I went and complained to the manager. And then all of a sudden they had that part with them which earlier they said was not shipped. I had to leave it for a day and they got it fixed.
Also when I bought my car, the manager said if I get a customer for them they will pay me $100. I got them a customer and he bought a car from them. They never paid me the 100 bucks. Instead they offered me a free oil change. I didn't have no option.
One of the worst place to buy a car. I was very very disappointed by the way they treat their customers. Very uneducated staff. I wonder how educated is Bard himself.
Was pressurized to buy. The salesperson used phrases and words like "are you crazy", "just stop and listen to me", "are we wasting each other's time". I asked the saleman if he drives a Mitsubishi. His answer was "I don't belong to that category". I asked what category does he belong to, and he said "BMW".
I bought my next car from Acme Nissan. I am happier with them.
1) When I bought my 06 Hyundai, Marcello told me all the servicing was up to date and that "they put $600 in servicing behind every used car they sell". I asked him repeatedly if the required servicing was done, he said yes. I had bought the car with 36,000 miles on it. At 39,000 miles I took it back to Brad Benson because it had a oil leak which they fixed. at 42,000 miles I took it back again for the same oil leak, at this time the person fixing the car told me that the 30,000 mile servicing had never been done on this car.
I also later found out that the air filter was really dirty, the cabin air filter was never changed (it was disgustingly dirty with a giant leaf stuck in it), the wiper ripped due to wear soon after purchasing, the transmission fluid was dirty (part of 30k servicing), and the coolant had never been flushed (also part of 30k servicing), and the brake pads needed to be changed. So he lied to me about the maintenance being up to date and if he really spent $600 behind every used car then why did this car have 0 servicing done to it?
2) They pulled the yo-yo sale trap on me. Told me my rate to finance the vehicle would be 9.9% over 72 months. I took delivery of the vehicle the same day, but did not sign the finance paper work because the banks were closed. When I went to sign the finance paper work the next day, Mike from the finance department told me that I could only get a 12.9% over 60 months. So why did he tell me I was getting a 9.9% rate? I had already taken delivery of the vehicle by this time and had to take the terms.
Consumers put their trust in dealerships for to purchase a car. That is private confidential information. For a HONEST BUSINESSMAN to put up a video is disgraceful conduct on his part. Mr. Benson, you cross the line and it will hurt you. Consumers "BEWARE OF BRAD BENSON HYUNDAI DEALERSHIP" Check his BBB record & watch his video Brad Benson Rebuttal Video.". Don't buy a car there" he might put your private credit information up on You Tube.
As of June 22, 2007.... This dealership tried to run a scam on me. They let me drive a brand new car home without final approval of financing. I was called the next day to hear you have financing issues. You can get finance but at a higher interest rate. When I didn't agree to the financing terms and told them I was returning the car because the terms of the contract changed ...they tried harassment and intimation tactics. They said you can't return the car "you own the car". Well, hello!!! I never got final approval of finance. I was lucky I did not put excess mileage on the car and I was able to return the car. Do not fall for this scam. Never drive a car off the lot unless everything is finalized and signed. Below is the scam.
Here is the URL link of the scam and how it works.
Car had an oil/filter change, air filter change and new wiper blades 500 mi prior at an alternate service location (not a dealership).
Car began sputtering (sounded like a misfire) and was due for 60k service at about that same time. We agreed to just let them conduct the svc and fix the problem.
They did not change the oil because my fiance told them that we had recently had an oil change, but they did change the air filter and wiper blades despite them being brand new.
I wonder if their technicians simply change parts on a list without any physical inspection...
They also diagnosed the sputtering problem as a misfire. Recommended changing the spark plugs (already part of the 60k svc) and wires (not part of 60k svc).
By the way, a wire set for this car consists of two wires about 10" and 6" long. (>$100) This same set costs about $30 at any auto parts store.
Needless to say they tried to sell us new brakes (cited them as being down to 5%) and an injection cleaner service. (which we declined)
My fiance (not well-versed on automobile maintenance) picked up the car and it still did not run properly (misfire still present)
I personally removed the spark plugs to find out that only 3 of the 4 had been changed. The one remaining was fouled and had a 0.0" gap, obviously the cause of the problem. I replaced the whole set and the car ran smoothly.
I also removed the brake pads, which without having a caliper to measure the exact thickness appeared to be at about 50%.
Had we not been maintenance saavy we might have believed them and had the brake pads changed (they wanted $280 for this svc which cost me $40 and did not really need to be done in the first place)
The thing that bothered me most was that they tried to sell me unnecessary service and didnt even bother to fix the heart of the problem.
I wanted an Evo and had price in mind when I walked in the door. Lost a little on my trade however got the price I asked for. They probably will try to push you around, don't let them, get everything in writing and you will get a good deal.
Would not recomment this dealer to anybody. I cannot even count the number of scams they played on me and the worst part is those scums are getting away with it. :x
Post Thanked
0
times Post Booed
0
times
Other Useful Searches for Monmouth Junction NJ
Brad Benson Mitsubishi is a dealer in Monmouth Junction, NJ. Brad Benson Mitsubishi offers Hyundai and Mitsubishi. Please feel free to Rate and Review the Brad Benson Mitsubishi Dealership so other Car Buyers can know what dealerships in the Monmouth Junction, NJ area are great and which ones are just so-so. You can also use the Map below to locate other Monmouth Junction Car Dealerships quickly and easily!
Brad Benson Mitsubishi
Avoid Brad Benson unless you are a good negotiator
Comment on Avoid Brad Benson unless you are a good negotiator
Post Thanked 
Post Booed 
Bad Sales Manager
.
.