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I had the worst experience at the dealership today with Rob Thompson and Kevin Quadroni. Kevin told us that he'll have a manager to come out to talk to us so when Rob came I thought he was the manager. If Rob and Kevin are salesmen, why did Kevin have Rob helped us for? They sure did trick me!! I felt so horrible walking out of the dealership in tears. Rob purposely made fun of me and my parents and since we don't know much about car business we fell right into the trap of being ridiculed by them. I offered a price ($21500) for a CR-V, if he can't sell it to me then there's no need to keep my hope up by lowering his price down by $100, then $50, then $25, then $15 at each time that we were about to leave....we were there to buy a car not to be made fun of by the salesmen. I'm extremely disappointed at this dealership's working ethic.
Post Thanked
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times Post Booed
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No Reward for Being Devoted Customer***This Review is not Verified by SlamSloane***
** This review is not verified by SlamSloane ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Eddy Millan
Review Ratings Score
Pricing
1
Greeting
3
Honesty
1
Time
0
Questions
1
Promises
0
Financing
4
Treated
1
Overall Score
1.38
Personally bought 11 cars from Sloane over 20 years - (4) Accords EX-L V6's (1) Pilot - (1) CRV - (4) Civics and (1) used Nissan. And Recommended people to buy from Sloane and (6) more cars were purchased totaling (17) cars - 7 over the last 4 years. My last car was an CRV trading a perfect condition Accord EX-L V6 - I was treated like a brand new customer - was insulted by being offered almost $2k less than tghe KBB trade-in price and then told list price for the brand new CRV... after 3 hours and walking out of the facility a reasonable price was agreed on and I sold the Accord privately for $3k more than was offered. Ever since Eddie Millan took over the GM position the dealings have been deplorable. I recently went back one more time to buy my daughter a EX-L Civic and wanted to trade her Nissan (bought and serviced only at Sloane) - they offered $500 for a car on KBB trade-in value worth $3k... then to make matters worse their "best" price for the new Civic was list that I could buy on the internet from any Honda dealer. In essence I have personally spent well over $200k in cars and been responsible for an additional $125k... they have lost a good if not an excellent customer until the GM is changed. By the way - the service department is excellent which is the ONLY saving grace about the way the "Front" is managed. I am one pissed of customer and I am trying to find who owns/president/ceo for Sloane Honda as I want to write a letter and let them know what thier pitiful GM is responsible for losing!!
I made a purchase from you on March 15th, 2008. I just want to write to you to let you know I have a great experience with your sales clerk: Igor Keiser. We held him late for trivial concerns, minor checks, test drives and driving directions for dinner restaurants and our way back home.
He is extremely patient and positive in his attitude toward our long list of requests.
I want to let you know my appreciation for his superb job and I want to thank you for the great car that has already started doing service for us.
Thank you and the best wishes.
Jiing Wan
(302)764-5985
1325 Prospect Dr.
Wilmington, DE 19809
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times Post Booed
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Sloane Honda
Horrible experience with the salesmen
No Reward for Being Devoted Customer