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I bought my 2007 Toyota Corolla new from Rick Hendrick Toyota in Fayetteville, NC. Shortly after purchasing this car I relocated to Raleigh, NC for a new job. As I still have family in Fayetteville, so I go home regularly and have taken my car back to Rick Hendrick for all its scheduled warranties and oil changes.
In the last two weeks, my check engine light has come on 3 on separate occasions and on all three occasions I have taken to my local mechanic in Raleigh to have a diagnostic performed. All three times the code thrown was for the torque converter. After having my local mechanic do the diagnostic, I have immediately taken my car to Toyota dealerships to have this issue fixed (the first two times I took it to Rick Hendrick in Fayetteville because that's where I take it for all its maintenance work). The third time, this Saturday, I took it to Leith Toyota in Raleigh because I cannot afford to take off another day of work to take it to Rick Hendrick just to have them tell me there is nothing wrong. The people at Leith are suppose to be getting back to me today, because they had to "call Toyota on Monday" before they could figure out what is wrong with my car.
The problem I am running into here is that my car, at over 54,000 miles, is about 6,000 miles away from being out of the powertrain warranty. No one wants to diagnose and fix a problem that is still under warranty because this obviously means I wont have to pay for the work. Well, I bought a Toyota because I wanted a no hassle, well made car that would last me 10+ years and not be a financial drain. I did not think to figure unscrupulous dealership service into that equation.
I purchased a 2006 Camry in Jun 2006 when I needed a vehicle with automatic transmission to accomodate my injury I recieved in Iraq. I was unable to go to the dealership because I was recovering from the injury and the co-buyer picked up the vehicle. The dealership titled the vehicle soley in the name of the co-buyer. This is despite my name being first on the purchase agreement and the loan agreement. I have visited the dealership several times requesting title correction. I have made a written request which they refuse to reply. They will not return the calls of my lawyer. I have not seen the vehicle since I deployed to Afghanistan and have no legal rights to the vehicle even though I am responsible for payments. The North Carolina DMV and the Toyota Finance have cooperated in attempting to get the title corrected. The DMV states that all Rick Hendrick Toyota has to do is call the DMV title hotline and request title correction. They refuse to do so.
"My experience with Rick Hendrick Toyota is as follows: courteous staff, that I noticed was not just eager to sell me a car but listen to what I really want in a car, a great selection of cars, which allowed me to test drive a few I liked and narrow it down to the make and model I really felt comfortable with. I would recommend Rick Hendrick Toyota definitely as the best dealership as it was a real good car buying experience for me that I would do over again with Rick Hendrick Toyota when I am looking for a new car."
"What really made Rick Hendrick Toyota stand out was the helpful and friendly staff...they amazed me in how much they new about the industry, the cars I asked questions about and that they actually listened to what I was looking for. I simply enjoyed becoming the proud owner of a Toyota and am a completely satisfied customer of this dealership."
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Rick Hendrick Toyota is a dealer in Fayetteville, NC. Rick Hendrick Toyota offers Toyota. Please feel free to Rate and Review the Rick Hendrick Toyota Dealership so other Car Buyers can know what dealerships in the Fayetteville, NC area are great and which ones are just so-so. You can also use the Map below to locate other Fayetteville Car Dealerships quickly and easily!
Rick Hendrick Toyota
Terrible Service, Unscrupulous People
Bought Car, but no Title