Jerry Morris Broadway Dodge
Jerry Morris Broadway Dodge Reviews | Jerry Morris Broadway Dodge Reviews on Car Dealer Check |
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| Bait & Switch Pricing - Unprofessional Service |
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December 11, 2007, 8:26 pm
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Bait & Switch Pricing - Unprofessional Service
Stay away from this dealer!!! This dealer told us what we wanted to hear to get us to come in and then glossed over contract details to get us to sign and then waived contract in our face when we called them on it. Read on for details. Sometime prior to Sept 28 I requested a quote on a new truck from Jerry Morris a.k.a. Broadway Dodge in Littleton, CO based on our existing 2004 Dodge truck lease. I emphasized that I was interested in the same type and size of truck and the same lease terms. The salesperson was nice enough to locate the truck from another dealership and we came to a price agreement over the telephone and she noted that the monthly ayment would increase from our prior lease agreement and that the length of the lease would increase from 36 to 39 months. I was not told that the mileage would decrease from 15,000 miles/yr to 10,500 miles/yr. Later the sales person admitted to me in person that she also ssumed the agreement was for 15,000 miles/yr. When we began filling out the paperwork on September 28, 2007 we discovered that the downpayment amount was incorrect on the lease agreement. After much debate with the finance person saying that it could not be changed on the lease agreement under any circumstance we grudgingly accepted it and signed the agreement. He did not point out the mileage clause of the contract and later admitted to us in person that he usually always points out the lease term mileage and penalty for excessive mileage and could not explain why he did in this case. We drove off the lot and while en route to our next stop we looked at the lease agreement and saw for the first time that it was for only 10,500 miles/yr. We called the dealership immediately and told them of the issue. We explained our concern to the manager on duty, and with both the sales person and finance admitting fault, Steve made no apologies and essentially waved the contract in our face saying we signed it and it was our problem and if we wanted more miles allotted than we would need to pay a higher monthly payment. This was unacceptable as we were drawn to that dealership from Elizabeth, CO based on the understanding that the quoted price was for 15,000 miles/yr so we requested our trade-in truck back and again they held fast to the contract signed less than an hour earlier. Over the course of a month I have left at about ten telephone messages for sales manager to discuss and only received one return phone call which I was unavailable for. I promptly returned that call but have yet to hear back from him again. Since then I have emailed my concerns to him with no response. The general manager told Chrysler that he would call me but never did. I filled out the customer satisfaction survey sent to me by Dodge on Nov 5th and soon after I received a harassing voice mail from the sales person saying that we have "trashed" her and included a facetious thank you "for affecting her income for the rest of the year." Do not waste you time or money at this dealership.    
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