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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Kevin, Kral
Review Ratings Score
Pricing
0
Greeting
3
Honesty
0
Time
0
Questions
1
Promises
0
Financing
0
Treated
0
Overall Score
0.50
I have owned my current Dodge for about 3 ˝ years now. I like it but its time for a change. As a longtime Dodge customer (about 10 years) I was looking forward to working with the dealerships in these time to see if maybe I can save some money through their “better than normal” specials and try and give American workers my business. Little did I know how bad the buying climate had gotten. I went to Greenway Dodge here in town as they had advertised good specials on a used vehicle and my family members have bought there before. Upon my visit, first red flag “that one is gone”. Ok that’s an old game and the possibility that it was sincere was there so we looked and found something I liked. By running credit, which was good enough, I was told that the value of the pre-owed vehicles is so low that to finance I had buy new to get what I wanted. Not having done my research on those vehicles I left to do some homework. Like the rest of the research minded and educated public, by following the vast resources on the Internet I was making my short list when I received a call from a manager at Greenway Dodge. He wanted my business he was going to make my deal work and wanted me to come in. I agreed and went back the following weekend.
Armed with the dealership flyer, my check stubs, payment information I was ready to buy and found an advertised deal that morning for $10,485 on a new Jeep Patriot in the paper. It was time to buy. When I got there the following tragedy ensued. First trade in money is calculated in that price, add $3000. Special discounts to military and farmers (I am neither) are not applicable; add $1000. We don’t any of those on the lot (mind you this is a new car at 10:30am the morning the ad came out) but we have this one that is the cheapest, add $2000. Your trade that we and 4 other dealers sell at 12K and quoted you 9k at trade last week, now we can only give 6k, add $3000. So we have the vehicle in the paper that went from 10,485 to 19k+. Then there are dealer fees, tax, tag, and of course every car we sell we have to charge 895. The sales manager Kevin even boldly told me that the ad in the paper was just to get customers to come in and nobody gets those prices. I spoke to 3 people and was told 3 different rebate figures ($500, $1000, and $2000) on the same vehicle (at least 2 of them were lies). After I left, I get a call from Kevin, “I spoke to my manager and to get your business we will honor the price”. Fantastic, I can now embrace Dodge again as wanting to do the right thing.
I return to Greenway Dodge for the third time, this time to meet general manager Kral and told sorry, no deal, the price is the price. Livid and wondering why was I told my credit was run the deal was done, the general manager had agreed to sell me the car for the discussed price. My time is valuable but this now borders on abuse.
So not only did I not buy a car, my dissatisfaction with the entire company, Dodge, Greenway, and American automakers in general is at an all time low. Instead of just buying a foreign car (which I may do anyways) I now have a mission. Now I am a consumer advocate. This dissertation is the reaction to the Sentinel and TV stations, but it goes much further. Next is the Better Business Bureau. The Dodge Fraud Division at the corporate level needs to know how their current customers are being alienated, so maybe 5-10 emails a week there. Consumer websites like rip-off report.com, consumeraffairs.com, dodgeproblems.com, complaint.tv, and dealerrater.com are next. There are dozens of dealer watchdog groups that work hard to drive dealer ratings down when they act this way. Then come the blogs. I love blogs. Where else can you publish 20 articles a day free of charge that go right to the top of Google whenever someone searches Greenway. My goal is to notify as many people as possible and affect 5, 10, 20, maybe more individuals to not buy a car from these people. How many tens of thousands will they lose because of what they did? I know they will lose my money, my family’s money, and as many friends money as I can convince. Maybe I can encourage other buyers or shoppers to take the same kinds of actions and speak out about how these dealers are treating customers. You would think that they would honor their word in these troubled times, but just the opposite. Beware that they are squeezing every nickel they can get and pulling every dirty trick in the book. Not just new customers but existing ones they should be trying to hold on to.
In the meantime when I hear about bailouts it seems absurd. The problem is not with the ones who make the cars; it’s with the ambassadors of fraud that deal with the public. If I hear you are even considering a Dodge, Chrysler, Jeep, Ford, or anything else Greenway sells, I will share my story. Will this get me a car or deal? That’s not the point. The point is that as a Dodge customer I have been abused by the very people I have given thousands of dollars to in the past. Does it even matter anymore? Who knows? The last time I checked some foreign dealers were still accepting American money.
Post Thanked
0
times Post Booed
0
times
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