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I was assured by e-mail and in person that that the used car I purchased had "no problems". The car was "certified". After I had driven the car for less than 400 miles, I took the car for PA inspection and because the cruise control did not work. It was within a matter of minutes that my mechanic discovered a leaking CV boot, a faulty inhibitor switch (causing the check engine light to remain on) and rear brakes so badly worn that the rotors were also destroyed. The limited warranty only covered the repair of the CV boot. When I called the dealership, the service department informed it that it is actually the salespeople who "certifies" the cars! I was put on hold, then informed a salesperson would contact me within 1/2 hour. Of course I was not contacted and the brakes, cruise control and inhibitor switch must be repaired at my expense. Buyer beware!
This is not a bogus story from a competitor to this dealer. I've waited roughly 25 days after my experience to write this review.
On April 5, I went to buy a car to Baker Chrysler Jeep dealer, in Princeton, New Jersey. I had chosen the dealer and the car through the Chrysler website and I specially selected this dealer because of the Five Star Chrysler designation, the highest recognition that Chrysler can award a retailer.
That day, I agreed on the purchase price with the sales representative and the manager, and I made an initial payment to ensure the price and agreed to pay off the balance on Monday, April 8.
To such effects on Monday 8, I went to the dealer. The sales representative received me at his desk and handed the sales contract over to me. I checked the numbers and noticed that, at the end of the sales contract there were some charges without justification and not backed by any documentation, which amounted to 7% of the purchase price. I expressed my concerns to the sales representative and told him that I thought that the charges were inappropriate because they were very high, had not been mentioned before and were not supported by any documentation. All this conversation was held until that moment normally, exchanging my opinions with the sales representative.
Unexpectedly, an unknown man, totally furious, burst in on the place where we were seated, snatched away the sales contract and broke it in my face, screaming at me that the sale was over. I was stunned. Immediately that same person, still yelling, ordered me to get out of his store right away, without giving me any explanation for his behavior. I asked him if he was the owner and he said that he was.
As I noticed he was totally furious and in order to avoid a worse situation, I judged prudent to leave.
Took me two visits to the dealership to recover my money.
I complained to Chrysler customer service, but the “service” is only an automatic answering machine.
Baker, “the deal breaker”.
Never do any business with Baker Chrysler Jeep Dodge in Princeton, New Jersey. Never do any business with Chrysler, Jeep or Dodge.
Chrysler Five Star, it’s a bad joke!!!
If you set foot in this place, you can't say you weren't warned.
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Baker Chrysler Jeep is a dealer in Princeton, NJ. Baker Chrysler Jeep offers Chrysler and Jeep. Please feel free to Rate and Review the Baker Chrysler Jeep Dealership so other Car Buyers can know what dealerships in the Princeton, NJ area are great and which ones are just so-so. You can also use the Map below to locate other Princeton Car Dealerships quickly and easily!
Baker Chrysler Jeep
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