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I had a very good experience with Sonnen and with Jay. It's unfortunate that others seem to have had a different experience, but that is not what I had.
I was pleased with the way I was treated, the deal that I negotiated, and with the pre- and post-sales service. For me, Jay was in fact the deciding factor in doing business with Sonnen. Based on my experience, I would recommend him and Sonnen to anyone.
A bit more background. I was in the market for a very specific A4 avant configuration. I extensively researched the dealer inventory, did my test driving, and then contacted every dealership in the Bay Area. Some dealers were helpful and polite, while certain others were not attentive to their email. Some were either abrupt or too slick over the phone. It was easy to decide not to work with them.
Jay at Sonnen was much better. He had a car that fit my requirements. He was specific about the options. Although he didn't give me a quote via email, he was very open about the negotiation process and recommended bringing in other quotes and Edmunds valuations. He assured me that we could make it work. So while not 100% confident, I felt comfortable enough with his style to make an appointment.
When I arrived, we wasted no time. Test drive the vehicle, run through the options to verify. Straight to negotiations. Little back and forth. Just name my price, and he did the work with management to get it for me. Financing was great. They found me an even better deal than what I had lined up, and got me in at a lower rate than I thought I could get. Both Jay and Mike, the guy running finance, were friendly, business-like and no-nonsense. Just how I like it.
After sales service and follow up was great too. Jay checked in, and followed up on two extra post-sales items within a week.
I would recommend these guys to anyone who has done their homework and knows what they want, and doesn't want to waste time. I would buy from them again.
I purchased a 2009 Audi S5 VIN: WAURV78TX9A016694 on 11/15/08 from Sonnen Motorcars of San Rafael, CA. I had the vehicle shipped to my residence in Coeur d'Alene, ID. As I never physically inspected the car before purchase, I was completely at the mercy of the dealer, in terms of trusting that the product would arrive as advertised. To try and protect myself, I emailed my salesman, Jay Vaswani, multiple times to confirm the options on the vehicle. He responded back by saying "David, You are 100% correct on the options on this S5. You can release your anxiety about any other possible mishaps that may occur."
I have saved all emails and voicemails from all parties involved with Sonnen Motorcars to corroborate my allegation with solid evidence.
Unfortunately, Jay Vaswani was incorrect, or lying, more accurately, about the actual options this vehicle had. The Audi S5 arrived without an $850 optional sound system, the Bang & Olufsen.
Due to Sonnen Motorcars's unprofessional conduct, literally yelling at me on the phone, I have since terminated dealing with them directly.
Instead, I have contacted Audi Corporate--Audi Customer Care-- about this false advertisement on my delivered vehicle. In turn, Audi Corporate has contacted Sonnen Motorcars, and has tried to persuade them to compensate me for this misrepresentation. Unfortunately, Sonnen Motorcars is refusing to "own up" to their mistake/false advertisement, as well as refusing to compensate me for the missing option.
Also, throughout the financing portion of the deal, Sonnen Motorcars has told me that I am to conduct a phone interview with a lending institution, in order to secure the loan. During this interview, Sonnen Motorcars repeatedly told me that I had to tell the lending official that I physically traveled down to the San Rafael showroom, and signed all documents relating to the vehicle in front and in witness of their finance staff. I told Sonnen that I refused to lie to a lending institution.
In Sonnen Motorcars's angered response, they threatened me that if I refused to do a phone interview and not lie about being present at their California dealership, that they would continue to keep applying for credit, from coast-to-coast, and that I wouldn't even recognize my credit score when they were done, due to the repeated "hard inquiry" credit applications, and the corresponding 5 point a piece deductions.
Sonnen Motorcars is not only dishonest with their customers, but also with the lending institutions they utilize for financing. Their inappropriate, unprofessional conduct with customers is the last nail in the coffin.
Aside from the BBB litigating a positive resolution, I have no where else to turn except a well known California contract law attorney.
There could not have been a lovelier offer on the love bug than this. The cute Volkswagen beetle is available for a song with this dealer of both Volkswagen and Audi cars in San Rafael.
Sonnen, the friendly dealer for Volkswagen and Audi has some deadly offers on these cars. This dealer also has some fabulous offers on other models of the Volkswagen, such as the Cash-back offer. So, just check out on these and drive back satisfied, like I did.
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Sonnen Audi Volkswagen is a dealer in San Rafael, CA. Sonnen Audi Volkswagen offers Audi and Volkswagen. Please feel free to Rate and Review the Sonnen Audi Volkswagen Dealership so other Car Buyers can know what dealerships in the San Rafael, CA area are great and which ones are just so-so. You can also use the Map below to locate other San Rafael Car Dealerships quickly and easily!
Sonnen Audi Volkswagen
Got what I wanted - good deal, good experience
DISAPPOINTINGLY DISHONEST