Woodfield Nissan
Woodfield Nissan Reviews | Woodfield Nissan Reviews on Car Dealer Check |
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| Avoid this dealer |
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June 2, 2008, 7:29 pm
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Avoid this dealer
Woodfield Nissan has been consistently underperforming (significantly) in customer service and quality of repairs in the last 3 years or more. I have been their customer since 2002 and have been extremely satisfied with them for the first couple of years. Then it all changed; the personnel became rude, inattentive to service concerns, and arrogant (including manager(s)). The quality of repairs declined substantially. Here are some hard facts: *I had my alternator changed, and when i got the car back the radiator hoses were not attached, the radiator mounting bolts were missing (i drobve the car like this for about a week)?? When complained they said that they could not verify what I was saying... *They always spill oil all over the engine at each oil change... *I had my car left for minor body work ( scratch on the door and fender)and asked for a quote to repair the damage. The price i was given was ok, so i asked the person who hit me to reimburse me for this amount (650 0r so), and left the car for repairs. Some time later i got a call to get my car and for my astonishment the damage was not repaired. I asked the service rep. why so and he directed me to the body shop technician for more answers. The body shop person literally cursed at me and asked me if i was "crazy" to expect any repairs for "only" 650. I was told that for this amount what they do is to polish the damage and put a clear coat on. The manager second the body shop guy and stood behind his uncalled for arrogance. I was told that the service procedure was explained in the invoice ant that is what i paid for. I still am trying to figure out who put this moron for a manager... I tried to explain that i asked for a quote to repair the damage and that if they suggested that the invoice described steps would be what is necessary to fix the problem that is what i paid for. Also i explained to the moronic manager that the money would have not been an issue before i got my reimbursement. However i was sent away with buffed up car for $650.00. *And the latest arrogance was when i was denied a PREPAID oil change, because my PREPAID oil changes have expired... WOW ... This is a first ... I would not recommend their services for the reasons listed above. Also those incidents, which i described seem to be the norm and not some occassional misshap. The car i service with them is Nissan Sentra 2002.    
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