Advantage BMW: The Leading Source of BMW Satisfaction
Hello and welcome to Advantage BMW, the Lone Star State’s number one source for exceptional BMW products, and the most reliable BMW auto service and repair available anywhere. With two great dealerships serving drivers in and around Houston and League City, our aim is to create the most fulfilling BMW experience, from our outstanding staff of BMW representatives, to our incomparable inventory of new and pre-owned BMW automobiles. Learn about our incredible dealerships online or visit any one of our convenient locations, and you will discover why Advantage BMW has been the leading source of full BMW service to drivers all around Texas for years.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Juan Galvez, Alberto Olver
My Advantage Bmw Downtown reviewThis review pertains to a service issue. After multiple attempts to resolve through with BMW Midtown directly to no avail, I’m hoping I can warn someone about the deceptive practices at this location to perhaps save someone from going through a similar experience.
My husband purchased a brand new 2015 435i Gran Coupe in the Summer of 2015. A few days ago we noticed a knocking noise in the rear left of the car. He took it in to Advantage Midtown since it’s still under warranty and is far too new to be having any major issues. They informed us that a control arm in the suspension snapped and that they wouldn’t cover it under the warranty because it was considered driver fault. When we tried to ask what type of driver fault scenario could cause this, no one could explain and they kept reiterating that they had never seen anything like it before. So considering the car is barely driven and my husband only drives it to work in the Galleria and back home, this made no sense and sounds like a clear mechanical defect. Then they attempted to say well maybe you hit a pothole or drove too fast out of a driveway.
A few things are wrong with this but the greatest being that my husband is a certified Professional Engineer (PE) with a specialty in Mechanical Engineering. I don’t say that to sound haughty but to emphasize how you can’t pull a fast one on him in this area. The pothole and driveway scenarios are baseless and would never result in a break to a control arm. So that scenario is unfounded. Once my husband started talking stress fractures etc (terms going completely over my head), the mechanic was clearly clueless and just deferred to his manager who repeated the same thing like a robot (warranties don’t cover driver fault). My husband knows that the only impact that would’ve resulted in a clean break to this internal piece would have to be so profound that undeniably there would be other damage to other pieces yet all pieces of our car’s underbody and outside of the vehicle were in impeccable condition. Control arms don’t just “break” spontaneously unless the component is defective.
They said they would have a field engineer come out to do an assessment and my husband requested that he be present, and they agreed to call him. I was there to see two representative make this promise. The next day, the “assessment” was completed, and not surprisingly it reaffirmed the service dept’s assessment but no one had contacted my husband. Convenient right? Of course they didn’t want the intelligent owner who knows mechanical engineering to be present.
Ok I’m rambling but after much back and forth, and even our insurance company saying that they consider this a mechanical defect and it should be BMW’s responsibility, BMW is still refusing to repair this under the warranty. So we resorted to filing a complaint with the BBB.
In the BBB response from Juan Galvez, the Service Director, concocts a story about external impact to the vehicle. What impact?! The car is impeccable. We have requested for evidence and pictures to prove his claim that there was outside impact but he has yet to provide anything. So basically when backed into a corner, BMW has chosen to just fabricate scenarios and point fingers at everyone else instead of accept responsibility and cover a repair under the warranty.
We will NEVER be customers of this dealership again and more than likely never purchase another BMW. We never had these types of problems with Infiniti and Audi.