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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Review Ratings Score
Pricing
3
Greeting
3
Honesty
0
Time
0
Questions
3
Promises
0
Financing
4
Treated
0
Overall Score
1.63
I bought a $40,000 vehicle from them and when it was delivered it had a cracked windshield. I told the company about it and they took it back and fixed it. The next day they drove it back out to my house and I noticed that the back door was a different shade then the rest of the truck. I decided to take it in to a paint shop and they told me that the door had been repainted or replaced. I called the dealership about the problem and they told me that the saleman no longer worked there. I spoke to the manager and he said that I needed to drive it back in so they could take a picture of it. It takes a total of 2 hours to drive there and back. I asked him to send someone out to take the picture and they told me no. I have a job where I travel and had to leave so I had my friend take care of the rest. I talked to the manager and he told me that he spoke to GM and that they said it was damaged in shipping and that they would replace the truck. The next day my friend called them to set it up and they told him they would only replace the door. My truck is black and you can see swirl marks all over it so replacing the door only is going to make one perfect shiny door and then everything else dull and scratched. It has been three weeks and I still do not have anything done about it yet.I have been lied to over and over and I was sold a wrecked truck without knowing it and still paid full price. I will be gettinng a lawyer to take care of the rest.
Oregon dealer with no idea how to sell cars to Washington residents. They totally fubar'd the sales tax, and when pressed with their own contract language, refused to refund all unexpended fees.
In the sales process, they asked me what my sales tax rate was. When I responded I had no idea, they picked one and I suggested that might be a bit high. They picked another and I said sounds better. They based the sale upon that. Two weeks later, they called to inform me WA DOL rejected the registration for $117 and change. When I responded it might be their problem, Rowdy said he would look into it and get back to me. When I called back to offer they refund the sales tax and fees, they had already cut a check for an arbitrary amount not including all the fees and mailed it to me without my permission. The terms and conditions on the contract we both signed clearly state:
8. The price for the motor vehicle specified on the face of this Order includes reimbursement for Federal Excise taxes, but does not include sales taxes, use taxes, or occupational taxes based on sales volume, (Federal, State, or Local) unless expressly so stated. Purchaser assumes and agrees to pay, unless prohibited by law, any such sales, use, or occupational taxes imposed on or applicable to the transaction covered by this Order, regardless of which party may have primary tax liability therefor.
... and on the "face of the order" is a line item stating "WA STATE SALES TAX" and a fixed amount, thereby releasing the customer of Washington state sales tax liability.
The fact they failed in their first registration attempt gave them no reason to expect additional funding from me. Further, they derailed my attempt at reconciliation by cutting a check for the amount of their choosing before I could state terms. In a conversation with their title manager, it was explained to me the sales tax was a "best estimate" and they usually aim high to ensure sufficient funding and refund the difference after registration. Unfortunately, that was not explained to me at the time the contract was signed, and conflicts with the written T&C on the signed document.
Post Thanked
0
times Post Booed
0
times
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Wentworth Chevrolet Subaru is a dealer in Portland, OR. Wentworth Chevrolet Subaru offers Chevy and Subaru. Please feel free to Rate and Review the Wentworth Chevrolet Subaru Dealership so other Car Buyers can know what dealerships in the Portland, OR area are great and which ones are just so-so. You can also use the Map below to locate other Portland Car Dealerships quickly and easily!
Wentworth Chevrolet Subaru
Pre Damaged Lemon
