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I purchased a used 2008 SL AWD Rogue from Wayzata Nissan this summer. When I heard a rumbling noise at low speeds, I took it in to the service department. They had my car for one day and then told me that the "issue is to do with the transmission and Nissan does not have a fix for this. You will need to wait until a recall or until enough people complain." I was frustrated and thought they should be able to do something. So, I took it in to them again. When I drove into the service garage, the manager again met me and said, "There is nothing that can be done. We have replaced transmissions and they still have this problem. You will have to wait until enough people complain that Nissan gets this fixed."
After two months and my frustration with this annoying noise, I decided to call the nearby Morrie's Nissan Service Center in Brooklyn Park. The gentleman I spoke to was very familiar with this sound. He asked me to bring my car in and they would have a service tech drive with me to listen and confirm what the issue was. Once identified, they would order the part and have it fixed at no cost to me.
I took my car into Morrie's Nissan and the tech drove out of the service garage and made one turn and heard the noise and knew exactly what it was. They are ordering the part and will have it fixed next week.
Morrie's Nissan's Service department is not lazy and is working to satisfy the customers who have purchased their model of cars. I will always recommend Morrie's over Wayzata Nissan any day.
I brought my car in to Wayzata Nissan from a Nissan dealership in Brooklyn Park. I was very frustrated that Morries Nissan had charged me a lot of money and could not get the problem fixed after two weeks. Wayzata Nissan had the vehicles fixed the same day and I have not had a problem since. I would stronly recomend them.
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Never purchase a vechicle from Wayzata Nissan***This Review is not Verified by minepet***
** This review is not verified by minepet ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Tom Rusch
Review Ratings Score
Pricing
2
Greeting
0
Honesty
0
Time
1
Questions
1
Promises
0
Financing
2
Treated
0
Overall Score
0.75
When I first purchased my vechicle I got it home and it would not start. I took it back on a forced day off and they said the new key they cut for me was not programmed right with the original key and that is what was causing the problems. They fixed that part of it but no apologies we issued for having to come in. This is where Tom Rusch and Wayzata Nissan really showed their true colors. They could have cared less. This would not have even had to happen if the car had two keys with it from the start. By the way they charged me $45.00 for the extra key. It also had no keyless entry with it either. He notified me of this after we purchased the car. The car was also missing the driver floor mat. He told me that it did not come with one. I asked him to find me one, I did not even care about the color. He said he had some for me. He finally called me back a week later said that he could not get them for me but I could purchase a set. You would think when you buy a car they could have 2 keys that work, floor mats, and somekind of service. I received none of this from this dealership and will never go back. I do not even want them to work on my car. By far the worst experince ever. Find another dealership.
dropped the car off on monday to get scratched painted, was told it would be done friday. called on friday and they said it would be ready monday. this daily calling and delay continued more many days until thursday, now i am told it is actually ready. horribly slow and no communication. will go to morries next time to see if it is a nissan thing or just here.
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Wayzata Nissan
Ignored the problem with Nissan Rogue
Great service at Wayzata Nissan in Minnesota
When I first purchased my vechicle I got it home and it would not start. I took it back on a forced day off and they said the new key they cut for me was not programmed right with the original key and that is what was causing the problems. They fixed that part of it but no apologies we issued for having to come in. This is where Tom Rusch and Wayzata Nissan really showed their true colors. They could have cared less. This would not have even had to happen if the car had two keys with it from the start. By the way they charged me $45.00 for the extra key. It also had no keyless entry with it either. He notified me of this after we purchased the car. The car was also missing the driver floor mat. He told me that it did not come with one. I asked him to find me one, I did not even care about the color. He said he had some for me. He finally called me back a week later said that he could not get them for me but I could purchase a set. You would think when you buy a car they could have 2 keys that work, floor mats, and somekind of service. I received none of this from this dealership and will never go back. I do not even want them to work on my car. By far the worst experince ever. Find another dealership.