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Shockingly bad experience at Hayward VW- both Sales & Service.
Summary: Two sales agents lied about there being a key for our newly purchased car and/or failed to care enough to check for tagged key on the board. Service dept. manager attempted to charge us $140 for the original key to the car. At every point, this dealership made it clear they have ZERO integrity and care only about the sale and not the customer, their reputation or future business.
Details...
1.) Purchased used VW Passat and was only given valet key. One agent told me there was an additional key for the car. Second agent told me that the used car key board could not be accessed until Monday (no keys available on the busiest selling days?) Both agents promised to call me first thing Monday morning about the key (Ray and Abby.)
2.) No call on Monday about the key from either agent. I called Abby on Tuesday, was put on hold for a few minutes and then told there was no key but that they would sell me a new key at cost ($175.) I expressed my disbelief in anyone checking for the key and dissatisfaction with the dealership.
3.) My personal mechanic checked out the car and discovered a serious oil leak. I went to the dealership to have it fixed and was initially given the runaround and had to wait over an hour for an authorized agent to tell the service dept. to proceed with a repair. I ordered a new key to be made at the same time.
4.) Yesterday, the service dept. manager, Robert, called with "good news." They had found a "used" key box for the "newly cut" key to "save" us money and would be reducing the key cost from $175 to $140.
5.) Today, we picked up the car and "new" key to discover it was the original/old key for the car that we were supposed to have been given initially. This was confirmed by more than one person in the service department. The key box was very old, the "cut" part of the key was dull and dirty, and the original laminated/used car tag was still on the key!
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Volkswagen of Hayward
Shockingly bad experience at Hayward VW!
