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I took a used 2003 Hyundai Elantra vehicle that I was contemplating purchasing to the Van Horn Hyundai of Fond Du Lac dealership. The vehicle already had two open recalls on it that needed repair and I wanted them to verify the car was in excellent condition, like the private dealer said, and was worth purchasing. The mechanics checked everything off except an a/c belt which would need repair but no big deal. Using the results from Van Horn Hyundai I proceeded to purchase the vehicle only to have the radiator blow a week later! I then took it to the a second mechanic who told me the radiator had a crack in it that was spewing coolant on the engine causing my car to smoke. The mechanic also said anyone with car knowledge could easily see there is a crack in the radiator. The mechanic also stated someone had tried to repair the crack with an adhesive even though the whole radiator needs to be replaced. I then called Van Horn Hyundai of Fond Du Lac, and they refused to fix these repairs saying they only did a 5 point check off and you would have to take the car apart to see a crack in the radiator which they weren't instructed to do. I am appalled by their ineffective service and poor customer service skills. I would NEVER recommend you get your car cared by this facility or deal with their unprofessional staff (Mary or Kay). I would rather go out of my way and find a proper facility to service my Hyundai than this dealership that supposedly specializes in caring for them!
I've not often enjoyed the car buying experience because I typically feel like I'm getting ripped off. When my husband and I went to Van Horn in Fond du Lac, we were pleasantly surprised. I wanted to look at & drive a one year old used vehicle (2008 Toyota Rav4 Sport) they had listed on the internet.
When we arrived, they had the vehicle parked up by the building and promptly handed us the keys and told us to take it for as long as we'd like. We took the vehicle out and ran it through its paces. It was EXTREMELY clean, something I really appreciate.
When it came to dealing on the vehicle, right out of the gate, we were within $800 of where we wanted to be (not too bad, we didn't think). They actually came down to what we wanted to pay. There was the typical upselling attempts (extended warranty, spray coatings inside and/or out, etc.), but not too bad. We simply declined.
We ended up buying the vehicle, trading ours in, and picked up the new one the next night. I am very happy with the vehicle so far, after the first week plus. We dealt with the internet manager, Richard who was great to work with. Jeff was also nice. We originally made contact with Francis, who we'd rate as ok (he attempted the most upselling and his emails sounded a bit pushy... more than he was in person).
We saw some nice looking used cars on the lot at Van Horn in Fond du Lac and really appreciated their friendly approach and forthright nature during the process."
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Van Horn Hyundai of Fond Du Lac is a dealer in Fond Du Lac, WI. Van Horn Hyundai of Fond Du Lac offers Hyundai. Please feel free to Rate and Review the Van Horn Hyundai of Fond Du Lac Dealership so other Car Buyers can know what dealerships in the Fond Du Lac, WI area are great and which ones are just so-so. You can also use the Map below to locate other Fond Du Lac Car Dealerships quickly and easily!
Van Horn Hyundai of Fond Du Lac
Horrible Service!!!
Friendly sales people, not high pressure