United BMW is proud to serve the Atlanta, GA market with two excellent dealerships: United BMW of Roswell and United BMW of Gwinnett Place. There is no better place in Georgia to buy a new BMW or buy a certified pre-owned BMW!
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Buyers Beware!!!! IF a dealership takes a used car back from you after you traded a car in and drove away with the “new “car for a week. THE DEALERSHIP (United BMW) KNOWS they were WRONG. Count how many family, friends, co-works, etc… that you know that were able to return a car to a dealership with little to no fight. This is how and why I did… it’s kind of a long read but well worth your time.. It may help YOU…
I want to start off by saying that I’m not trying to be malicious nor do I have any hidden agendas. I just believe that if you buy a car, new or used, that YOU should be fully informed of ALL the details about the vehicle. The internet has provided a new resource for “deceptive” dealers to weave their webs of deceit and delusions of trust. United BMW of Roswell, GA has lost ALL my trust. I was one of the lucky ones that got free of the web by a small technicality. Let me explain…
I purchased the 2011 Subaru Impreza STi VIN: JF1GV8J63BL509346 that United BMW currently has list here on cars.com. The dealership and salesman at no point disclosed to me that the car had been modified. The dealership used very “broad and unspecific” terms to describe the car and its modifications. I, coming into this deal with honest intent of buying a car, figured that the dealer was honest and forthcoming with me about the car and its condition. Me living about 4.5 hours from the dealership I had to do everything via email and phone calls. The salesman was your typical salesman, very helpful, and eager to sale a car. He played the phone tag game trying to make a deal happen. In the end we came to a deal that I believed worked out for both the dealership and I. Needless to say, “Boy I was wrong.”
After al l the emails and phone calls, we made a deal. I met the salesman about midway 2.5 hour away from where I live. We did the paper work and we went our separate ways. I was super excited about the new car, I had been searching for weeks to find one and had to look 4.5 hours away just to find it. I really wanted this car…I drove the car back and was still in “new buyer’s bliss” and was really thinking all good thoughts of the car. Heck, I paid $1000 over NEW sticker price to buy this car.. I got home with it and was looking in amazement that I finally had it home, and then reality set in… The car was not in the condition the salesman told me it was in. I found that the front of the car had a crack front fairing, I thought oh well, I can get it replaced and maybe I did it on the drive home and moved on. I continued to look… I then found that all the cars wheel wells were “bent” up or modified to fit larger non-specified rims. These modifications cause the paint to crack and peel off causing rust to form. We all know rust doesn’t just form overnight or over a 2.5 hour drive. So there was another problem… I think most of us would agree that if these minor but obvious thing were wrong with the car and nothing was said about it… More must be wrong with the car…and man ‘o man did I find some… Long story short… The cars entire suspension, exhaust, air intake system, and engine ECU had been modified. The car had at least 5k worth of aftermarket equipment. I got truly worried were some may have been please.. I contacted a Subaru Dealership and ask the service department about the warranty and the modifications. After a brief conversation I found that the car had lost a considerable amount of it factory warranty and was not “fully covered” even though the car only had 17k mileage and was a 2011. I immediately contacted the dealership and salesman. That’s where a short but steep uphill battle began. I talked to the “sales manager” and of course I got the whole spill about how you bought a used car and, We sell all cars in “As-Is” condition, basically the, “your sh@t out of luck” statements. This is where he, the manager, was wrong. I had already contacted a lawyer for a free consultation and told them my situation. In the paper work I had the “Buyer’s Guide” the little, but very important” paper that every used car is required by law (Federal Trade Commission) to have. The Buyer’s Guide tells you, the buyer, if the car is being sold “as-is” or with “warranty” and a small remarks section on the bottom. This paper, because it was filled out correctly…saved me from owing a used lemon. I had more than one escape route but the Buyer’s Guide was my “golden ticket” to bring the heat of a civil lawsuit on the dealership. In closing the dealership tried to make me keep the car, but I was hell bent on making them take it back… and did the proper research to ensure that I would win!
In the end… DON’T DO BUSINESS with United BMW of Roswell, GA. They cannot be trusted! Also, if you buy a used car… don’t be blinded by the want of a “new” car and make sure that the paper work is filled out in your favor and correctly. Make sure they give you everything you request, within reason. Research the laws in your state before buying a car so that you know what you need and can do in the event the dealership “screws you over”. Believe me they will make you feel as if they did nothing wrong and you’re the one that missed up.
PLEASE! PLEASE! Research the dealership and read reviews on them before you make a purchase either in-person or over the internet. Read the state laws: Unfair and Deceptive Acts and Practices (UDAP) law; Magnuson-Moss Warranty Act; Federal Trade Commission’s (FTC) Used Car Rule and other s.
A great website to review all the state laws dealing with car purchases: http://www.lemonjustice.com.
Good luck and thanks for reading… I hope you find the car you’re looking for and don’t have to deal with Deceptive and Dishonest dealerships like United BMW of Roswell, GA. NOTE: They are a branch of Penske Corporation, so I would assume if United BMW has salesmen and managers that prey on innocent consumers then it would be easy to assume that other Penske Corp. owned dealership practice this type of “shady” sales techniques.
Asked United BMW to install a suspension upgrade kit on a new 2011 BMW.
United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up.
United BMW said that they sold me a different suspension that did only contain half of the parts, but cost the same amount of money.
The service invoice cited the BMW part number of a product United BMW advertised prominently featuring the missing parts.
United BMW asked for another $1,500 to complete the suspension upgrade with all the required parts.
United BMW insisted the four wheel alignment was done correctly even though toe-out was massively out of spec on all four wheels, and there was a .5 degree difference in camber between the two rear wheels.
United BMW billed me ten hours labor to hose up my suspension. A local tire store did the same work and only billed me four hours labor, 2.5 times less.
By the way, check out prestoreviews dot com. PrestoReviews is a company that creates fake positive reviews for auto dealerships.
I have owned different BMW’s for the last 10 yrs. I have visited all of the dealerships here in the Atlanta areas for services. If you own a BMW out of warranty, do not bring your car here. They get paid by commission and will cause additional damages to your car for you can keep coming back. The whole service department is a FIX. They will treat you nice till they have your car then they will tell you all kind of things needs to be done and try to pressure you to getting additional services done that same day. They don’t care about you, they care about damaging your car more for they can get paid. If you have a new car still under warranty then it’s ok because no money coming out of your pocket, but if your car is out of warranty then go to a BMW Specialist Shop where the mechanics are happy to have your business and will want you to return. At United BMW you are wasting money on their name and the POOR services they really don’t know a thing about cars. They got rid of all of the good mechanics years ago due to budget cut and got low paid ones that barely speaks English. They got “so call Advisors” that are only ‘Service’ Sales people. You will be sorry if you got there. When they are done with your car, you will be buying a new car and they will refer you to their sales department Big time crooks, especially a so call Advisor by the name of Scott. He’s full of it and a big liar. He will also fuss with you about your car thinking he knows it all. Very unprofessional guy. If you call in to have one thing done then they will work on something else without telling you and charge you for it. BMW’s are nice cars to drive. Take it somewhere that cares.
What a little girl, United BMW has been solid and I have been buying and servicing there since about 1995. My Dad turned me on to them good people, some folks should not buy a car If they cannot afford to take care of them. When my son is old enough to drive were going to United. Good people great service.