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I never expected that I'd spend time talking about a dealership. But this experience is just too incredibly unbelievable that I felt obligated to let everyone know. I thought for location convenience, I'd returned my leased car to Tulley which is only 15 min's from my house. I spent almost two hours there waiting for an army of people inspecting the returned car. I was given a list that my windshield needs to be replaced because it has a tiny dent. I needed to pay for two dents that I am not even sure I was shown where they were. Most of all I was asked to pay for two tires because they did not "PASS." Pass what? Am I supposed to return a brand new car? I was told because I leased the car from MA which has a "stricter" rule. Something I have never heard of. I have leased three cars before. One Porsche which when I returned the car, I was not sure anyone cares whether the car was returned. But at least trouble free. I returned my 2nd BMW, piece of cake. I thought that because I took another BMW out of lot on the same day and I was treated as a royal. But this Tulley experience was just outrageous that I picked up my phone immediately to call BMW peabofy for the return instead. They immediatelt get me the next morning at 7:15. I let know that no other deals involved. Just returning the car. By 7:16 I was done. That was that simple. They took down the mileage. They walk around the car ONCE. They said "all set." Please help yourself with our refreshment while we print out the paperwork from the system. I ended up making an appointment to pick up a 2009 Z4. Mind you that I just bought a MB CLS550 from Chambers last week.
The point is this Tulley dealership is just DISHONEST. Buyers be aware.
I had a very unsatisfactory experience with their VW Service department. I originally went in for a VW recall campaign, and as a result of an error made by their tech my car was flooded during a rainstorm, requiring over $2000 in repairs. When I complained and asked Tulley to make it up to me, they treated me like a criminal trying to run some sort of scam on them. Their service manager was particularly rude. I recommend avoiding this dealer.
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Tulley BMW is a dealer in Nashua, NH. Tulley BMW offers BMW. Please feel free to Rate and Review the Tulley BMW Dealership so other Car Buyers can know what dealerships in the Nashua, NH area are great and which ones are just so-so. You can also use the Map below to locate other Nashua Car Dealerships quickly and easily!
Tulley BMW
The most dishonest dealership I have ever met
Awful experience with Tulley VW Service