Visit the Official Site of Toyota of Des Moines, Selling Toyota in Des Moines, IA and Serving Des Moines, Iowa. 4475 Merle Hay Road, Des Moines, IA 50310.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Greg
My Toyota of Des Moines reviewPurchased a Sequoia in July 2017 and this was hands down the absolute worst vehicle buying experience we’ve ever had. The salesman and finance mgr messed up on our paperwork (in their favor – a common SCAM tactic), BOTH admitted to it, and then they refused to answer our questions regarding the issue. We’ve contacted JP Phillips, the GM via email and phone calls. He ignores our emails and the receptionists tell us “he’s in a meeting” every single time we call. Horrible communication, scammy tactics, and appalling customer service. So much for service after the sale… Drive to Ames if you’re buying a Toyota. Avoid this place at all costs.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Do not recall
My Toyota of Des Moines reviewI purchased a used Toyota Corolla from Toyota of Des Moines in 2008. The salesman we worked with tried to be friendly, but in the process he treated my wife and I like idiots. We felt like the dealership was completely unwilling to lower their price, which was higher than Kelley Blue Book and Edmunds TMV indicated it should be.
The worst aspect of our transaction was that the car we ended up purchasing did not have the same features that it was advertised to have. We discovered on the drive home that the car did not have any form of cruise control, despite the window sticker clearly indicating that not only did it have cruise control, but that it had been inspected and deemed to be in good working order. The dealer’s maintenance department was accomodating and installed a cruise package after-market free of charge. However, we later discovered (after driving the car for several months) that the car also did not have the anti-lock brakes that were advertised to have been inspected and in good working order.
We felt the service we recieved was poor at best and the product we were sold was advertised to have been inspected and obviously had not been. I will never buy a car from this dealer again and tell everyone I know who is considering shopping for cars in Des Moines to avoid doing business with them as well.