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IN NOVEMBER 2008 MY AIR CONDITIONING STOPPED BLOWING COLD AIR....THE SERVICE DEPT AT TOM WOOD REPLACED WHAT THEY THOUGHT WAS THE PROBLEM AND THE WARRANTY COVERED THE REPAIR. IN THE SPRING OF THIS YEAR IT STILL WAS NOT BLOWING COLD AIR AT LOWER SPEEDS SO I CALLED AND AT FIRST WAS TOLD MY MILEAGE WAS OVER THE WARRANTY LIMIT. I EXPLAINED THAT I HAD NOT USED THE AIR CONDITIONING DURING THE WINTER AFTER THE REPAIR WAS MADE IN NOVEMBER SO I DIDN'T KNOW IT WAS NOT WORKING. AFTER SEVERAL "BACK AND FORTH" VERBAL EXCHANGES I FINALLY WAS PUT IN TOUCH WITH JOHN DWYER WHO "WENT TO BAT" FOR ME WITH VOLKSWAGEN AND HIS MANAGEMENT. HE EXPLAINED THE SITUATION AND AFTER REVIEWING MY ACCOUNT , SAW THAT I HAD FAITHFULLY BROUGHT MY VW IN FOR SCHEDULED MAINTENANCE SO BETWEEN VOLKSWAGEN AND MANAGEMENT, THEY COVERED THE ENTIRE BILL. JOHN WENT ABOVE AND BEYOND TO HELP ME WITH THIS ISSUE AND GOT IT RESOLVED WITHOUT COSTING ME ANY MONEY. I APPRECIATE HIS INVOLVEMENT AND THE EXTRA EFFORT HE MADE. IT PAYS TO KEEP UP WITH SCHEDULED MAINTENANCE AND I WILL CONTINUE TO BE A LOYAL TOM WOOD CUSTOMER THANKS SO MUCH TO YOU JOHN DWYER! YOU ARE A PERFECT EXAMPLE OF PROVIDING OUTSTANDING CUSTOMER SERVICE.
LAURA HEADLEY TIPTON, INDIANA
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Tom Wood Volkswagen is a dealer in Indianapolis, IN. Tom Wood Volkswagen offers Nissan, Subaru and Volkswagen. Please feel free to Rate and Review the Tom Wood Volkswagen Dealership so other Car Buyers can know what dealerships in the Indianapolis, IN area are great and which ones are just so-so. You can also use the Map below to locate other Indianapolis Car Dealerships quickly and easily!
Tom Wood Volkswagen
EXCELLENT SERVICE ON WARRANTY ISSUE
