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I have never had a better car-buying experience! We were ready to give up the search for a new car due to horrible treatment at other dealerships when we were contacted by the Internet Sales Director at Tom Peacock Nissan, Steve Hipshin. The very first quote he gave me was $4000 off MSRP, and he came down almost another $1,000 to beat another dealership's offer by $200. He also got me a very fair deal on my trade, so we were very satisfied customers. All matters were handled by email, and he promptly answered every message. When I asked him to fax me the details of our agreement signed by the general manager before I came into the dealership he got it sent to me the same day. Steve was extremely helpful and never pushy or unprofessional. The whole process was smoothe and pleasant from first email to driving off the lot. When he realized the exact car I wanted wasn't on his lot he said it wasn't a problem and he'd get it for me within 24 hours and even gave me a very similar car off his lot to drive for 2 days. Fantastic customer service! To say Steve went above and beyond is an understatment. Now that's how you do business and get repeat customers and their referrals. I highly recommend him.
On another note, even the Finance Manager, Jose Delgado, was a pleasure to deal with. They knew we were pre-approved by our credit union but offered us a slightly lower rate and weren't pushy when we declined to finance through the dealership. Jose was personable and professional and got us signed and on our way very quickly.
We are so impressed and would definitely do business with Tom Peacock Nissan in the future.
We just bought our very first new car. We asked to over finance by 2K. When we went to closing they told us that a check would be ready by Friday. On Thursday, they call and said there was a problem. They did not include the over financing at closing, so no check. After almost yelling and crying they gave in and agreed to let us pick up the check Friday evening. So we thought wow, we just got a new car for 2K cheaper. Well it was not until the next scam they tried to pull. 2 days before the temporary tag ran out, they called and said they could not get the financing which we had signed the sale paper for. Know I knew something was up, 3 weeks after the sale the want to change the finance rate? Well more almost yelling and crying got them to tear up the new contract, and agree to keep the same finance rate, and to get the plate in next week. Just think what would have happened to us if we just agreed to there story, we would have lost big to there Spot Delivery Scam!!
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Tom Peacock Nissan is a dealer in Houston, TX. Tom Peacock Nissan offers Nissan. Please feel free to Rate and Review the Tom Peacock Nissan Dealership so other Car Buyers can know what dealerships in the Houston, TX area are great and which ones are just so-so. You can also use the Map below to locate other Houston Car Dealerships quickly and easily!
Tom Peacock Nissan
Highly Impressed
Spot Delivery Scam