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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Andy Cassaday
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
5.00
I just wanted to tell you about one of your salesmen working at your dealership. I came in to your Nissan dealership having already put a down payment on another car. I just wanted to make sure I was getting the best deal for my money. I cannot tell you enough about your salesman Andy. He showed me several cars and then I narrowed it down to the Altima. Pound for pound it was the best buy for the money. His professionalism was only outdone by his courtesy. It is not often that I encounter a sales man that you can feel comfortable with or take the time to write a letter to inform management about, but Andy is such a person.
I must also give kudos to your service department. There were a few issues with the new Altima, as there are with all new cars, but these were all addressed with lightning efficiency.
I must say that I could not be happier with my decision in purchasing the altima or my choice in dealerships. You will get my future business and recommendations!
Watch out for bad faith negotaitions. When you tell them about a better price that you were given, they bad mouth the dealership (in my case it was Woodbury Nissan and they said they would add in other things at the end, including rebates you're not eligible for as well as the destination charge). Well, Don and Scott did just that to me, after saying their price was the bottom line price before tax and tags. After going there a week ago and not making the deal, they followed up to see what they could do to get my business, since me being a loyal customer to their dealership was important to them. We both had the same figures, and I told them to come down another $800 and I would buy it. It was about 6 pm and they told me to come in that night to finalize it. I was there within an hour and they stalled me for 45 min to an hour, asking after 25 min or so to see my trade again. He came back in and asked if my car was in a flood (where did that come from??? they had already inspected the car and no, it was never in a flood...)
I asked if he was balking and he said no. when he finally came out, he did indeed have the number we agreed upon written down, then added tax, as well as the motor vehicle and doc fees, then get this,,,proceeded to add on the destination charge of $780, just as he said the other dealer would do! I reminded him that the destination charge is in the MSRP and he said it wasn't. After confronting him again and saying he did what he warned me the other dealer would do, he admitted he needed to find a way to make some money on the car. He also showed me a profit sheet that they "normally don't sohw customers" but he was showing to me to be up front and honest with me. Another joke, another lie, because I asked if it included the rebates they'd get, he said, yes - here's where the $500 rebate is. I then asked him if it included the other rebates he previously said they'd get back from Nissan USA and he said no...So this porfit sheet showing a supposed loss was not accurate. I tried to wrok with him and said I'd pay that extra $780 if I got an extended warranty with it, and he said he'd have to check the next day. So my time was wasted and the deal was not finalized. Before I left thoiugh, he asked if I could give him a $200 check as a deposit so he could locate the exact car (color combination) I wanted since they didn't have it on their lot. A little premature, son't you think??? He was supposed to call the next morning, which he didn't. i had to call him in the afternoon, and he said he was still checking some things out and would call back. When he did call back it was to sday he couldn't make the deal. I told him they negotiated in bad faith and asked what happened to honesty, caring about his reputation and priding himself on customer satisfaction and loyalty. He aplogized and then proceeded to throw his colleague under the bus, saying he was new there and doesn't do business like that (telling me to come in to finalize the deal, then change it up at the last minute) but didn't want to step on toes since he's new. Anyway, the bottom line - they are shady characters and negotiate in bad faith, after being nice to you, telling you how important it is to them to have loyal customers and the fact that they pride themselves on doing whatever it takes to keep that relationship. DON"T BELIEVE THEM AND DO NOT DO BUSINESS WITH THEM.
When Inegotiated a price for my van, the dealer took out his calculator, calculatedthe pennsylvania tax and agreed that the final price would include the PAtax.* Before signing the papers Iasked if the tax would included and was told that it was.* When I finally got my title afterwaiting for two and a half weeks for them to release it, I went to get the vanregistered in PA.* I was then told,that no taxes had been payed, and that there had been no need to get a $200title from team nissan in NJ.* Mytotal fee was $890.52.** Theauto tags worker told me that the dealership's behavior was "ashame".** When I calledthem, I was spoken to aggressively and hung up on.* The salesperson initially said that he remembered agreeingon including the tax, and then changed his story to say he never agreed on it,and then to say that he "thought" it was included.* I unfortunately was duped into signingpapers where the tax said "N/A" which means that I am now out for thetax money and paying for a new title.*These people are crooks.* Ifyou go to them, be very careful to read the fine print.
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