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The experience I had at the dealaership has been great. The sales staff work with me on the price and informed me of all the rebates and incentives they had to offer. My sales associate (Mark Bousquet) did a great job of walking me through the process even though he had other customers in the dealership at the time. I would recommend Mark and Team Ford to anyone looking at purchasing a vehicle in the future. Great Job!!
mark very professional help me all the through the sale even after he introduced me to the service dept they are also very professional after the sale he help me out with a couple things.i would defiently recommend them to anybody
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Sale Gone Bad***This Review is not Verified by plat150***
** This review is not verified by plat150 ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
Carl Thompson/ Stan Harris/ Kerry Cox
Review Ratings Score
Pricing
3
Greeting
1
Honesty
0
Time
0
Questions
0
Promises
0
Financing
1
Treated
0
Overall Score
0.63
We were in the market for a new truck. We had researched the competition and narrowed our choice down to the Ford F-150 (new model and an American truck in a slumping economy). My wife used the USAA car buying guide/service to select the vehicle and trim for the Atlanta area. We were recommended to Team Ford of Marietta on the outskirts of Atlanta. The salesman from the dealership contacted us and my wife went over specification and pricing for the vehicle. We were told that the vehicle was at a sister dealership and it would be there before we arrived as we had 4 hours of driving time (Enterprise, AL). All the arrangements were made over the phone and internet, along with faxing the necessary documentation to have the paperwork ready for signature after vehicle inspection.
I took off work early to drive my wife and kids to the dealership. They maintained contact with us throughout the trip to ensure that we were still coming up until we were a mile away from the dealership. When we arrived, the salesman was not there but the dealership manager was in his office with another client. We sat and waited until the manager came in a few minutes later and introduced himself to my wife and told her the salesman was on his way. A few minutes later Mr. Thompson showed up and we inquired the whereabouts of the vehicle that was supposed to be there waiting for us when we arrived at the dealership. We were informed by Mr. Thompson that Mr. Harris prevented him from getting the vehicle until we had signed paperwork for the vehicle so that it could be picked up from the sister dealership. We told them both that was not the arrangement that was made on phone and that the vehicle was suppose to be there when we arrived since we were traveling such a long distance. I was ready to walk out of the dealership but Mr. Thompson said that he would get vehicle while we were in the F&I office.
In the F&I office, we told Mr. Cox that there were some discrepancies/dealer add-ons that were to be taken off in addition to the episode with Mr. Thompson and Mr. Harris. After looking at some prepared paperwork and going over some dealer's products (extended warranty, low jack, etc..), he told us that the vehicle was on its way (good news because I was not willing to sign for a $40K vehicle until it arrived to look it over). We had refused to go any further because the vehicle was not there and I also found out that my qualifying military and college incentives could not be used together. To broker the deal, Mr. Cox went to Mr. Harris to try and get the "marked-up" dealer add-ons reduced to an agreeable price. He returned and we told him that we agreed with the reduced price but will not take the Ext Warranty or additional services. He departed the office and returned stating that the other dealership was closed and they could not get the vehicle....."how shady is that" with 15 mins left to closing. We showed good faith to purchase the vehicle by driving 4 hours to the dealership, but since we refused to sign for vehicle, sight unseen, and did not agree to all the additional dealer add-ons, we were not worth the sale. There are many other Ford dealerships other than Team Ford of Marietta and we are glad to take our business elsewhere to the point of buying a foreign vehicle. It is very unlikely that this will happen at a Toyota dealership; customer service and professionalism goes a long way...much more so than advertising. So parent company Auto Nation, please ensure that your Team Ford of Marietta staff members receive seminars in customer service and ethical behaviors. Maybe it is not our American product that is bad, it could possibly be the people that try to sell the products.
The same vehicle was quoted $600 below the Team Ford of Marietta offering price at another dealership........."things happen for a reason".
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June 9, 2009, 10:04 pm
TruthTeler
Car Dealer Check Member
Join Date: Jun 2009
Reviews: 0
Review Comments: 1
Forum Posts: 0
Comment on Sale Gone Bad
Go where you are treated like a fellow human being. Go foreign, YEA!!!!!!! You would think that these dealerships got the word by now. If I had my way there would have bee no bailouts for any one of them. They do not deserve them. The dealerships that are being forced to close are all crying now, hoorah!!!!.HankBaltimore Md.
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