Superior Buick Cadillac in Kansas City MO
1.2500
5
1
Superior Buick Cadillac in Kansas City MO
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Classless & cheap |
0 Comments
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December 16, 2009, 9:59 am
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Join Date: Dec 2009
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Classless & cheap
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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Terry Cahill
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Review Ratings Score
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| Pricing | 3 |
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Greeting | 3 |
| Honesty | 1 |
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Time | 0 |
| Questions | 0 |
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Promises | 0 |
| Financing | 3 |
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Treated | 0 |
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Overall Score
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1.25
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I DO NOT recommend this dealership. I bought a luxury SUV (Escalade) & the overall experience was VERY disappointing and sub-par. I've bought other $60K+ vehicles and sales experience was substantially inferior here. Everything from driving off the lot with only a half tank of gas (after requesting the salesperson have the vehicle topped off & being told they dont do that), to a poor vehicle orientation. Our sales consultant couldn't explain how to use the nav or entertainment system. Went home & had to read the manual to figure each out along with other features that were never explained. The hood didn't latch properly & the salesperson ignored me and insisted it was working fine even after I asked 4 times and showed him what I meant. This caused me to have to take the vehicle in for maintenance later (turns out the hood did not latch properly). The exterior had a couple minor surface scratches I was told would be buffed out before I took delivery that werent (have to do that myself now it appears). We also bought a stain treatment package that included rubber floormats. My interior was tan, and I requested tan mats instead of black. I was told by the person in that department that Cadillac only made rubber mats in black and only the front floor mats (which is all they would provide). After I got home I looked online and found GM selling tan rubber mats & back seat mats the dealership told me they couldnt give me because they didnt exist. Every single, even small detail was the epitome of cheap & classless. Poor service after the sale also: I had another issue 3 months after the sale, and the sales rep never returned my messages; as I guess my check had cleared. My wife & I wrote a letter to the service director a month ago we never got around to sending. After one last bad experience the other day, and I decided to post something on here and warn the rest of the world.
 Post Thanked 0 times  Post Booed 0 times
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Superior Buick Cadillac is a dealer in Kansas City, MO. Superior Buick Cadillac offers Buick and Cadillac. Please feel free to Rate and Review the Superior Buick Cadillac Dealership so other Car Buyers can know what dealerships in the Kansas City, MO area are great and which ones are just so-so. You can also use the Map below to locate other Kansas City Car Dealerships quickly and easily!
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