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I was employed with this dealership & want peaple to understand why you would not want to do business or be employed with them. After one week I participated in several deals that the dealeship was not honest with patrons, over and over. Even my paycheck, I was told was not cashable at the bank in which it was drawn(and was short almost half of what I was owed). Please stay tuned for additional updates daily. A. T.
This review is to help prevent someone else from making a mistake by purchasing a car at South Point Dodge/Chrysler in Austin.
I phoned this dealership at the end of February to see if they had in stock the car I wanted. I knew exactly what I was looking for and the price I was able to pay for it. I spoke with sales associate Thomas M. He told me he could get the exact car I was looking for on the lot the following day if I came down to purchase it that day, which I did, writing them a check for over $25K. I stressed to the salesman (and the finance department) that it was imperative I retain the personalized plates from my trade-in vehicle. They photocopied the plates and gave them to me to take. I was told to come pick up the car around noon the following day.
When I arrived the next day, the salesman handed me the key and gave me an extremely brief run-down on the vehicle. I got in the car and discovered the gas tank was on empty, and the premium floormats and NAV manual were missing. I went back inside the dealership where the salesman had now disappeared. I told the receptionist of the problems and then I had to wait 30 minutes for the salesman to be found. Salesman told me he'd order the floormats and have them mailed to me with the NAV manual. I asked him to please email me when he ordered them so I would not have to follow up with him. Regarding the empty gas tank, he said he had an appointment to go to and suggested I just follow him to the station and he'd fill it up. We drove along backroads until I was completely lost and arrived at a station where he filled up the car and then took off. Not real professional by any means.
On March 4th I emailed the salesman and inquired if he'd ordered the items. No response. Two days later I telephoned and left a message for him. No call back. The following day I phoned again and did not receive a call back.
To make things even more fun, I then received registration and new license plates from the State in the mail. The dealership had not registered my vehicle to the proper plates. I looked up the dealership's GM’s name and telephone him, C. Murphy, on March 12th. Mr. Murphy apologized for the unprofessionalism and promised to look into it and email me that evening. I didn't receive an email until the following day after I'd emailed him. He said they did not have a proper email address on file for me. I provided the proper email address when I purchased the vehicle. The GM’s email to me stated that the mats were ordered and would arrive in 2 – 3 days at which point they’d be Fed Ex’d to my house as I live more than 20 miles from the dealership. He also said the NAV manual was an easy fix and would also be taken care of.
Regarding the vehicle being registered to the wrong plates, here is a direct quote from Mr. Murphy's email: “I regards to the plates, now in Texas the plates go with the customer so your Vanity plates should be ok to put on you new car ( I will double check with the state). I apologize for the unprofessional of my salesperson, as a Five Star dealer and 98 percent customer satisfaction; this is a small and unfortunate incident. I will give you an update on this by this afternoon.”
Not only is the information regarding the legality of the plates completely wrong, but the promised update by that afternoon never occurred, of course.
After no further word from the dealership, I again contacted them. This time I was passed off to the New Car Director, M. Spencer. Mr. Spencer's solution to the problem was to have me drop by and someone would pull mats out of another vehicle and, if they fit, they'd let me have them. Because I live quite a distance from the dealership, I advised them that I couldn't exactly drop by on the off-chance they might find some substitute mats. I asked if they had another Seabring Convertible on the lot and, if so, perhaps they play "find the mats that fit" on their own time and then Fed Ex them to my house if a match was found, as originally promised by the GM. Mr. Spencer answered yes to my suggestion. That was on May 8th.
On May 16th I contacted Mr. Spencer via email to inquire what the status might be. Of course I cc'd the GM and the salesman, hoping that a miracle might occur and I'd actually receive a timely response. Once again, nothing. I'm sensing a pattern here...
Today, May 18th, I arrived home to find a Fed Ex door sticker on my front door indicating a signature-required delivery attempt had been made. Of course I can't sign the signature waiver as the dealership did not leave that as a delivery option. And, of course, the dealership did not let me know in any way that they'd actually finally sent me the floor mats. So now I have to take off from work to accept delivery of the cursed floor mats. How much do you wanna bed there's no NAV manual in the package? I'm pretty certain the floor mats will not be the "premium floor mats" I paid for in the initial cost of the vehicle either.
I love my new car, but can say in all honestly that the people I dealt with at South Point Dodge/Chrysler are incredibly rude, unprofessional, disorganized, and inept. If you think you may require any after-the-sale customer service, avoid South Point Dodge/Chrysler like the plague.
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